This book fills a gap in the market. There was previously no book in the world that attempted to specialise in telephone consultations and for UK GP readers, this is a particularly well targeted book.
What I liked
The sequence of chapters works well. I liked the treatment of theoretical issues in relation to telephone conusultations. The sentences are well written. There is extensive referencing which should satisfy anyone with a desire to go deeper into the literature.
What I didnt like so much
I found the layout difficult. This says something about the editors as well as the author. I found the text to be presented in long long chunks making it harder going than need be.
I also think that the literature is presented too uncritically. By this I mean that it sometimes seems as if every conceivable reference is mentioned, and it can be difficult to winkle out the key messages
Finally, and linked, I would have liked a clearer focus on the practical ie how does a doctor or nurse actually go about structuring a more effective telephone consultation?
4 out of 5. It is a scholarly and comprehensive work, but a little hard going and with insufficient focus on the practical messages for my taste. There is a US book "Telephone Medicine" by Katz that is more practical, although less comprehensive and scholarly. And you have to translate from US to English!