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No not at all. Item should be sound or replaced.
6 Sep 2014 by algy
Our issue has been with cleaning scale from deep inside the iron itself. Following Tefal's maintenance book instructions was not effective and it took several emails to be told that the iron should be sent to a service centre for service. My wife ignored the replies, found a descaler solution and has done her own deep clean for the past year. The iron, out of guarantee, still works well but Tefal service, though responsive, was no help in the case described.
23 Jan 2015 by algy
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