All dispatch notices and invoice e-mails were written in German! Delivery was prompt and the item arrived suitably packaged.
All the components have a good quality feel and look to them, although as stated elsewhere the dark plastic is deep navy blue, not black. Having pulled all the items out of the box, trying to make sense of the poor instructions was interesting! The tiny line drawings inside are inaccurate and the directions are not very thorough. There have obviously been some changes to the design since they were printed, notably:
The instructions refer to 4 screws to secure the plastic frame base where the feet/castors are, but it soon becomes apparent that they have done away with screws in favour of sprung metal studs which lock into place.
The instructions also infer that there are four castors, when in fact there are only 2 (which go at the front in case like me you were wondering when assembling!). The rears have been replaced by rubber feet. This is probably no bad thing because unless you are tilting the chair forward to push baby towards the table; the chair is static when level (the front castors can be locked to prevent any additional movement if you have a particularly athletic child!).
They also suggest that the footrest is adjustable but I cannot see how it possibly can be as it is a solid bit of plastic with no pivots. The footrest was a very tight fit and required a lot of force to snap into place.
An omission from the instructions is that it does not detail how to fit the metal tube (which gives it most of its rigidity!). This runs across the front of the chair and is secured with two nylon lock-nuts. Nor do they mention how you fit the underslung basket. For those that are still wondering - it attaches to the red pegs on the sides of the chair and secures to the aforementioned bar running across the front of the chair using 'poppers'.
Once the (improvised) assembly is complete, the finished chair is a dream with a lot of neat functions. The height, tilt, tray position and armrests are all adjustable. The tray has a removable insert for easy cleaning and the tray assembly can be removed and stowed on the back of the frame. It isn't a small chair, but feels very robust and sturdy and can be folded flat for easy storage.
Suffice to say I think our little girl will love it...