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1 of 1 people found the following review helpful
The Future is Here!
22 Sep 2011
Taming the Unpredictable was written by experts in the field of Adaptive Case Management (ACM). Published in September 2011, it features scenarios and case studies of award winning ACM implementations.
The book has a case study focus to give you ideas for your own ACM implementations. These case studies clearly show the cost, productivity, and efficiency benefits of ACM. There are also some more subtle benefits like increased worker satisfaction, especially among knowledge workers.
ACM works by changing or adapting the methods used to manage cases. What do you mean by cases?, you might ask. One of the examples used in the book is the adaptation of methods used to manage actual Court cases. Operations in the Los Angeles Court system were streamlined. Efficiency increased. Costs went down. Court workers were happier. How did they do it?
Basically, the book demonstrates how to do more with less using automation, agile, lean, and social media methods. There is no new science in any of these methods. What is new is the way that they are used. ACM is about moving away from the process control of the 20th Century and toward the process innovation of the 21st Century.
This book also shows that those businesses using these new methods are thriving while those who aren't, well they aren't doing so well.
Which kind of business are you?
The book has a case study focus to give you ideas for your own ACM implementations. These case studies clearly show the cost, productivity, and efficiency benefits of ACM. There are also some more subtle benefits like increased worker satisfaction, especially among knowledge workers.
ACM works by changing or adapting the methods used to manage cases. What do you mean by cases?, you might ask. One of the examples used in the book is the adaptation of methods used to manage actual Court cases. Operations in the Los Angeles Court system were streamlined. Efficiency increased. Costs went down. Court workers were happier. How did they do it?
Basically, the book demonstrates how to do more with less using automation, agile, lean, and social media methods. There is no new science in any of these methods. What is new is the way that they are used. ACM is about moving away from the process control of the 20th Century and toward the process innovation of the 21st Century.
This book also shows that those businesses using these new methods are thriving while those who aren't, well they aren't doing so well.
Which kind of business are you?
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