Top critical review
19 people found this helpful
Still as poor as ever.
on 20 January 2014
I would urge anyone to just do their research before they buy a Tacx product. Especially read what DCRainmaker says in his reviews about the fact Tacx stuff being buggy and support being poor. I love new stuff, gadgets etc and I am really tolerent of new kit but this took the biscuit. This is my experience since buying the Tacx genius multi-player in Novemebr 2013.
The software issues are well documented online and I can confirm that to me they are as prevalent as ever. This left many users including me with no trainer for most of December 2013 with a complete v4.9 debacle with Software updates clearly going out with no testing.
Equipment never links up, I have the Tacx Ant+ heart monitor and I always have to spend 2 or 3 minutes getting this to link, it never does, I give up and then it starts about 5 minutes into each ride.
My hardware has now also failed, just failed after less than 20 rides. The rear unit is completely dead. It also made a high pitched noise when in use from the start. I thought this was normal but i'm now not so sure. Checking for people with this issue now I realise i'm also not alone.
Tacx support in my opinion, is just not great at all. At no stage did anyone ever apologise, they were rude on their forum to me and others, and I had multiple issues which really disrupted my training. They made me feel like it was me at fault whenever I communicated with them and I was clearly being used to test fixes or theories rather than having my issues resolved. When you spend £900+ on something you should expect to not be used as a guinnea pig.
Unusable online rides
Basically if you work then there were never any online rides to join or the ones I could at the weekend had 1 or 0 riders. I never did a multiplayer session and it wasn't for want of trying.
When it did work...
For about 3 weeks out of the 9, it was OK, but not great. The rear wheel slips if you are on a slight incline or trying to put some slight power down even when using the Tacx blue tyre, the virtual worlds aren't what you think they are. They're basically 1.6KM laps, the opponents are way too easy to beat and it ends up just me riding round the same circuit for 30 minutes on my own and i'm certainly nowhere near fit right now. The steering is a bit of a gimmick you soon tire of, it steers you automatically anyway and my steering rack was never in line. It seemed fine when calibrating, but during every training session I had to always tilt it slightly left to run straight which was annoying as its spring loaded. You put your head down for any time and you were in the barriers.
The GPS rides are OK, but you have to buy a Google Maps license yourself for about £30. They're also not that accurate for hills so they didn't really represent the trail super accurately. Don't get any ideas that you will be in a video street maps nirvana either. Its just a series of images as you go along, which is OK, but you end up just using the top down map view. This would be the same as any other trainer though.
My only saving grace was that I bought my unit from Wiggle and they really were excellent, refunding me quickly which allowed me to buy a replacement trainer quickly. I now use a Cycleops, it's way better, I don't miss the VR stuff at all and because it's an open standard there are all kinds of apps I can use with it like Trainerroad. The difference is simply unbelievable in the quality of ride, the software just works, I get home, I get on and I ride.
All in all this product was simply rubbish. At best it worked for a couple of weeks at a time before you got some sort of issue, it took way too long to get it all connected and going every time you trained but for most of the time it just broke fully and sat there gathering dust. I'd like to say I was unlucky but to be honest when you read what others have been saying both now and over the past years I think you're lucky if you get no issues.