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Product Description
Product Description
At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback|Amazon Vine™ Review
(What's this?)
When I received this little pocketbook (and it is little) I was instantly put off by the cartoon front cover and the size of the book.
HOWEVER .... open the book up and READ them and you are in for a surprise. This is actually written in a very professional and helpful way. After reading just 6 or 7 pages I was hugely impressed with the content. PETER ENGLISH the author does himself no justice in the size and cover of this book. It gives you the impression it will be full of glib one liners (Ever read the 1 minute manager?) However it's not. Give this book a chance ... really it's very very good. It covers everything from body language, vocal tone, positioning and interactions. It considers all sorts of responses and behaviour and gives very insightful posture techniques. I say all of this with some authority. I work as an Interim Manager and as such attend more interviews in a year than many will attend in their lives. My roles are often short term in highly combative and stressful environments where things are critical. As such the ability to project with body language and read other people as well as being able to get messages across that people and personalities will find jarring is what I do. This little book captured many years of what I learnt and built up the hard way. Quite Extraordinary. I'd recommend this book to any manager or aspiring manager.
HOWEVER .... open the book up and READ them and you are in for a surprise. This is actually written in a very professional and helpful way. After reading just 6 or 7 pages I was hugely impressed with the content. PETER ENGLISH the author does himself no justice in the size and cover of this book. It gives you the impression it will be full of glib one liners (Ever read the 1 minute manager?) However it's not. Give this book a chance ... really it's very very good. It covers everything from body language, vocal tone, positioning and interactions. It considers all sorts of responses and behaviour and gives very insightful posture techniques. I say all of this with some authority. I work as an Interim Manager and as such attend more interviews in a year than many will attend in their lives. My roles are often short term in highly combative and stressful environments where things are critical. As such the ability to project with body language and read other people as well as being able to get messages across that people and personalities will find jarring is what I do. This little book captured many years of what I learnt and built up the hard way. Quite Extraordinary. I'd recommend this book to any manager or aspiring manager.
1 of 1 people found the following review helpful
Format:Paperback|Amazon Vine™ Review
(What's this?)
Okay, if you are looking for a book that will help you genuinely tackle 'difficult conversations', don't bother with this one. The general ideas in here are pretty much short, simple and won't offer much. Don't get me wrong, the book does what it says on the tin, albeit, in a very, very, very simple format.
When reading, I could not help to see that most scenarios are directed at a typical 'office' setting, with a certain emphasis placed on the hierarchy system of 'boss vs subordinate'. The book is essentially directed with a focus of how to build confidence. I found the section entitled, 'Say no and Mean it', to be of some value in this respect, offering some basic advice and guidance on how to not do tasks you don't want to. It was a shame this section was only 5 pages. Note, most sections in this book are very short.
On the plus side, the size of the book is a bonus. It is small. So small in fact, that one could easily put it in their pocket and at just over 100 pages, is not too thick. The book will help provide a guide on basic self confidence and makes for an interesting read, just don't expect it to work wonders.
If you are looking for an easy read, go for it. I would still advise to compliment your read with something more meaty. 3/5.
When reading, I could not help to see that most scenarios are directed at a typical 'office' setting, with a certain emphasis placed on the hierarchy system of 'boss vs subordinate'. The book is essentially directed with a focus of how to build confidence. I found the section entitled, 'Say no and Mean it', to be of some value in this respect, offering some basic advice and guidance on how to not do tasks you don't want to. It was a shame this section was only 5 pages. Note, most sections in this book are very short.
On the plus side, the size of the book is a bonus. It is small. So small in fact, that one could easily put it in their pocket and at just over 100 pages, is not too thick. The book will help provide a guide on basic self confidence and makes for an interesting read, just don't expect it to work wonders.
If you are looking for an easy read, go for it. I would still advise to compliment your read with something more meaty. 3/5.
Format:Paperback|Amazon Vine™ Review
(What's this?)
This is rather a tiny little book, full of bullet-points and cartoons, and as such I didn't hold out much real hope that it would be particularly useful or insightful. Well, I'm pleased to say that I was happily surprised. There are some little gems of information here on all aspects of tackling difficult conversations (of many kinds), and I have found it genuinely useful in a number of business contexts.
Most Recent Customer Reviews
Great pocket guide, but a little too informal
This is a great guide oriented at business professionals in the workplace, although its format and style come across far more jovially. Read more
Published 17 months ago by Ms. J. Anne Lees
A good book
Which will explain the basics- though obviously, it is hard to be specific. This book looks at thing from a business angle, so is less of a use in a social situation, which you may... Read more
Published on 18 Mar 2010 by Mr. Simon Paddon
Nice, simple and well written.
I am the tehcnical reviewer of a previous Amazon-USA computer book of the year, and author/co-author on some 20 or so books on New Media. Read more
Published on 18 Jan 2010 by M. Bhangal
Handy...
This book is a handy guide to overcoming obstacles, specifically in those difficult chats - you know the ones.... Read more
Published on 18 Dec 2009 by mutlien
Useful for new or newish managers
This is a helpful little book and very accessably written. For those who are familiar with coaching, mentoring or other management techniques you will find a useful recap and a few... Read more
Published on 18 Dec 2009 by Rachel
Excellent little pocket guide
This is an excellent little pocket guide, small enough to be kept in a draw or bag to be referred to in times of need. Read more
Published on 18 Dec 2009 by Gemmeg
Great advice that's easily digestable
Firstly, this is a great little handbook though the title is unfortunate as I think this is a good all-round handbook for anyone that has to deal with people regularly; not only... Read more
Published on 14 Dec 2009 by Cheatin' Jockey
Brief and Simple
This pocket-sized book is intended to guide people through the process of tackling difficult conversations, for example expressing strong feelings, saying 'no' and dealing with... Read more
Published on 11 Dec 2009 by Ben Saunders
Great Novelty Pocket Book
A Great little novelty book which is laid out in step by step chapters which are very easy to dip in & out of. Read more
Published on 7 Dec 2009 by T. Andrews
Useful
It certainly gives useful tips, including dialogue, which many such books don't give. It will certainly be useful in the workplace.
Published on 27 Nov 2009 by Val Birbeck
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