| ||||||||||||
 Trade In this Item for up to £8.10
Get an extra £5 when you trade in books worth £10 or more until June 30, 2012. Trade in TQM: Text with Cases for an Amazon.co.uk gift card of up to £8.10, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Find more products eligible for trade-in.
|
Frequently Bought Together
Product details
|
More About the Author
Product Description
Review
"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK
Product Description
'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area
This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.
Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
Includes real life case studies to support points in the textIncludes new material on Six Sigma, the Excellence Model, and ISO 9000-2000Covers the latest developments in the area
Inside This Book
(Learn More)
First Sentence
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
What Other Items Do Customers Buy After Viewing This Item?
Customer Reviews
Most Helpful Customer Reviews
8 of 9 people found the following review helpful
Format:Paperback
A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of Planning; People; Process & Performance. This book could also be categorised in the 'Deploy your Strategy' section.
7 of 8 people found the following review helpful
Format:Paperback
The book gives much theory about quality, TQM, processes. There are many improvement models described. Not too helpful for practical use in process improvement, but great to understand quality topics.
1 of 1 people found the following review helpful
Format:Paperback
This is a very useful textbook for any organization that cares about the quality of its products and services. Students or Chief Executives with bias in having Total Quality Management of services or products would surely benefit from keeping this book handy.
Would you like to see more reviews about this item?
Were these reviews helpful?
Let us know
Most Recent Customer Reviews
Great quality, great price
Bought this book as part of studies for my masters degree in International Finance. Quality was great for a used book and price was superb.
Published 3 months ago by AdoJay
Great service!
The service was great. In less than 24h, the book arrived at my door.
It's new and in good shape (no signs of damage).
Thanks
It's new and in good shape (no signs of damage).
Thanks
Published 3 months ago by Tiago Martins
COULD DO BETTER!
John Oakland is a first class industrialist-turned-academic. His book is an excellent introduction to TQM and I have used it in teaching a Masters class in Q.M. Read more
Published on 24 Mar 2008 by Ian Hannah, SQMC Ltd
Listmania!
Look for similar items by category
- Books > Business, Finance & Law > Management > Management Skills > Leadership
- Books > Business, Finance & Law > Management > Production & Quality Control
- Books > Business, Finance & Law > Management > Quality Assurance & Total Quality Management
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Industrial Quality Control
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Productivity
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
