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TQM: Text with Cases Paperback – 15 May 2003


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Product details

  • Paperback: 496 pages
  • Publisher: Routledge; 3 edition (15 May 2003)
  • Language: English
  • ISBN-10: 0750657405
  • ISBN-13: 978-0750657402
  • Product Dimensions: 18.9 x 2.5 x 24.6 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Bestsellers Rank: 413,314 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Review

"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK

Inside This Book (Learn More)
First Sentence
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page
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Customer Reviews

4.2 out of 5 stars
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Most Helpful Customer Reviews

8 of 9 people found the following review helpful By A Customer on 3 Feb 2004
Format: Paperback
A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of Planning; People; Process & Performance. This book could also be categorised in the 'Deploy your Strategy' section.
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7 of 8 people found the following review helpful By A Customer on 15 Aug 2001
Format: Paperback
The book gives much theory about quality, TQM, processes. There are many improvement models described. Not too helpful for practical use in process improvement, but great to understand quality topics.
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Format: Paperback
--- Date of the Review: 01-06-2012 ---

This book was recommended to us in the final year of MEng Electronic Engineering degree program. Before reading this book, I had no idea at all about the content of the book since the name of the book may not give a clear indication of its purpose.

However as I started to read it more and more, I realized the importance of quality in continuous development of the products and services in today's competitive environment.

Author nicely splits the fundamental ideas of TQM and covers them one by one in the book such as process, plan, people, performance, culture, commitment and communication. There are some really good and attractive diagrams in the book.

Another really good thing about the book is that at the end of each chapter, there are summary points which are summarizing the whole chapter on a few pages.

Case studies at the end give really good examples where TQM principles are applied.

However there are some places where the author is praising himself and his friends which I found to be a bit arrogant.

Overall; Interesting and Recommended Book to Read.

Thanks

Mr. Engin Sicimogullari (MEng Electronic Engineering Graduate)
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1 of 1 people found the following review helpful By Theo on 18 April 2009
Format: Paperback
This is a very useful textbook for any organization that cares about the quality of its products and services. Students or Chief Executives with bias in having Total Quality Management of services or products would surely benefit from keeping this book handy.
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Format: Paperback Verified Purchase
This book arrived in a better condition than advertised.

The book was in excellent condition and as good as new.
Excellent service and will definitely recommend and use again.

Thank you
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