- Paperback: 380 pages
- Publisher: A Butterworth-Heinemann Title; 2 edition (16 Dec 1999)
- Language English
- ISBN-10: 0750639520
- ISBN-13: 978-0750639521
- Product Dimensions: 24.2 x 18.6 x 2.6 cm
- Average Customer Review: 4.1 out of 5 stars See all reviews (7 customer reviews)
- Amazon Bestsellers Rank: 705,282 in Books (See Top 100 in Books)
- See Complete Table of Contents
TQM: Text with Cases
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More About the Author
Product Description
Review
"I found the book very informative. It is not only useful in academic courses but is valuable as introductory reading material for managers intending to enhance their knowledge of quality management."
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK --This text refers to an alternate Paperback edition.
- K Narasimhan, Learning & Teaching Fellow (Retd), The University of Bolton, UK --This text refers to an alternate Paperback edition.
Product Description
Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand. The model has been used by literally thousands of people and organizations around the world.
'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM.
All the case studies in this edition are brand new, reflecting latest developments in this fast moving and exciting area of management. Moreover, the cases come from leading exponents of TQM and Business Excellence - organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
This text is invaluable for all undergraduate and postgraduate students studying TQM or Business Excellence as part of their course, as well as those directors and managers working in organizations who would like to improve performance.
John Oakland is Professor of Business Excellence and Quality Management at the University of Leeds Business School, Executive Chairman of Oakland Consulting PLC, and the author of several best selling books, including; Total Quality Management, Total Organizational Excellence, and Statistical Process Control.
www.Oakland Consulting.com
Written by the British guru of Total Quality Management, John Oakland
Provides a simple model for Total Quality Management for students
Discussion questions and practical assignments to reinforce learning
'TQM: Text with Cases' is clearly written in a logical sequence and the text is supported with several real-life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance.
This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM.
All the case studies in this edition are brand new, reflecting latest developments in this fast moving and exciting area of management. Moreover, the cases come from leading exponents of TQM and Business Excellence - organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
This text is invaluable for all undergraduate and postgraduate students studying TQM or Business Excellence as part of their course, as well as those directors and managers working in organizations who would like to improve performance.
John Oakland is Professor of Business Excellence and Quality Management at the University of Leeds Business School, Executive Chairman of Oakland Consulting PLC, and the author of several best selling books, including; Total Quality Management, Total Organizational Excellence, and Statistical Process Control.
www.Oakland Consulting.com
Written by the British guru of Total Quality Management, John Oakland
Provides a simple model for Total Quality Management for students
Discussion questions and practical assignments to reinforce learning
Inside This Book
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Browse and search another edition of this book.
First Sentence
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
Whatever type of organization you work in - a hospital, a university, a bank, an insurance company, local government, an airline, a factory - competition is rife: competition for customers, for students, for patients, for resources, for funds. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews
Most Helpful Customer Reviews
8 of 9 people found the following review helpful
Format:Paperback
A very readable book full of real-life examples. Oakland provides a practical approach to business improvement that contains a lot more business sense that you might expect from a book titled 'Total Quality Management'. You won't find a single approach such as Six Sigma pushed at you here. The book gives a balanced view of imrovement under the core principles of Planning; People; Process & Performance. This book could also be categorised in the 'Deploy your Strategy' section.
7 of 8 people found the following review helpful
Format:Paperback
The book gives much theory about quality, TQM, processes. There are many improvement models described. Not too helpful for practical use in process improvement, but great to understand quality topics.
1 of 1 people found the following review helpful
Format:Paperback
This is a very useful textbook for any organization that cares about the quality of its products and services. Students or Chief Executives with bias in having Total Quality Management of services or products would surely benefit from keeping this book handy.
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Most Recent Customer Reviews
Well Covered Topics of TQM. Contains Quite a Lot of Useful Diagrams....
--- Date of the Review: 01-06-2012 ---
This book was recommended to us in the final year of MEng Electronic Engineering degree program. Read more
This book was recommended to us in the final year of MEng Electronic Engineering degree program. Read more
Published 3 days ago by E SICIMOGULLARI
Great quality, great price
Bought this book as part of studies for my masters degree in International Finance. Quality was great for a used book and price was superb.
Published 3 months ago by AdoJay
Great service!
The service was great. In less than 24h, the book arrived at my door.
It's new and in good shape (no signs of damage).
Thanks
It's new and in good shape (no signs of damage).
Thanks
Published 3 months ago by Tiago Martins
COULD DO BETTER!
John Oakland is a first class industrialist-turned-academic. His book is an excellent introduction to TQM and I have used it in teaching a Masters class in Q.M. Read more
Published on 24 Mar 2008 by Ian Hannah, SQMC Ltd
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