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System Requirements
- Platform: Windows Vista / 7 / XP
- Media: CD-ROM
- Item Quantity: 1
Product details
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Product Description
Symantec Backup Exec System Recovery 2010 Desktop Edition is a simple, cost-effective backup and recovery solution for small businesses that helps minimize downtime and avoid disaster by easily recovering individual data files/folders or complete Windows desktops or laptops in minutes - not hours or days - even to different hardware, virtual environments, or remote locations.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
4 of 4 people found the following review helpful
Problems, Problems, No Support
17 April 2011
I've been a programmer for 20 years. I'm in charge of our backup system (ArcServe) at work. You'd think I could get this to work if anyone could.
First of all, this won't work from an account that has a space in the name. If so, you will need to enable the administrator account. Second, if you have multiple removable backup drives (so you can take one offsite), the automatic management of space on the backup drive will not work. When the current drive fills up, it will try to remove "restore points" from the drive that is offsite to get more space. Obviously that doesn't work.
The way it was supposed to work is that it would do a full backup at the beginning of the week and then incrementals the rest of the week. A week's worth of backups constitutes a "restore point". I'd run it for a couple weeks then swap the offsite disk. It worked for a 3-4 weeks, then it stopped being able to finish the backup by marking it done. There was a remote procedure call error. Part of the software thought the backup was successful, part of it thought it wasn't. So the next day it would try to do a full backup again instead of an incremental. Of course this used up the space on the drive much quicker.
I tried to contact Symantec support. They say there is a support contract number on the box. Be sure to record that somewhere, because they won't talk to you without it, even if you have the license key. You also can't register to open a support case without it. It comes with "basic support", which means they will only talk to you Monday-Friday 8:00-5:00. If you've bought this for home use be sure to plan to take off a day now and then to get support.
I decided I would try uninstalling the software and reinstall it to see if that would help the problem. Now it won't install because it can't find something. Either it didn't fully uninstall or it deleted something it shouldn't. Symantec's manual uninstall program didn't help.
At this point I'd recommend no one touch this product with a ten foot pole. Home users, especially, should stay away from it.
First of all, this won't work from an account that has a space in the name. If so, you will need to enable the administrator account. Second, if you have multiple removable backup drives (so you can take one offsite), the automatic management of space on the backup drive will not work. When the current drive fills up, it will try to remove "restore points" from the drive that is offsite to get more space. Obviously that doesn't work.
The way it was supposed to work is that it would do a full backup at the beginning of the week and then incrementals the rest of the week. A week's worth of backups constitutes a "restore point". I'd run it for a couple weeks then swap the offsite disk. It worked for a 3-4 weeks, then it stopped being able to finish the backup by marking it done. There was a remote procedure call error. Part of the software thought the backup was successful, part of it thought it wasn't. So the next day it would try to do a full backup again instead of an incremental. Of course this used up the space on the drive much quicker.
I tried to contact Symantec support. They say there is a support contract number on the box. Be sure to record that somewhere, because they won't talk to you without it, even if you have the license key. You also can't register to open a support case without it. It comes with "basic support", which means they will only talk to you Monday-Friday 8:00-5:00. If you've bought this for home use be sure to plan to take off a day now and then to get support.
I decided I would try uninstalling the software and reinstall it to see if that would help the problem. Now it won't install because it can't find something. Either it didn't fully uninstall or it deleted something it shouldn't. Symantec's manual uninstall program didn't help.
At this point I'd recommend no one touch this product with a ten foot pole. Home users, especially, should stay away from it.
4 of 4 people found the following review helpful
Solid product but wishing for more
14 Mar 2011
BESR is a solid product. I've used this and Acronis TrueImage and always preferred this one for it's ease of use. However, one major improvement to the product would be the ability to exclude certain folders or files when taking an image partition of drive which TrueImage provides. 2010 still does not have this. That way, you can greatly reduce the image file size by excluding all the documents, photos, and other stuff you really don't want when you are just trying to capture a partition of drive. This feature needs to added to BESR to really compete with TrueImage and give users more flexibility in how and what they wish to backup. For that, you only receive 4 stars.
7 of 9 people found the following review helpful
It works
19 Oct 2010
Amazon Verified Purchase
Simply Put It works.
Twenty five years working in the field.
I have had the unfortunate need to fall back on backed up images ranging from Drive failures to nasty threats, and each and every time I had no problems recovering.
Highly recommend BESR 2010.
Twenty five years working in the field.
I have had the unfortunate need to fall back on backed up images ranging from Drive failures to nasty threats, and each and every time I had no problems recovering.
Highly recommend BESR 2010.
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