As another reviewer indicated, this is Godin's most thought provoking book. His relates to businesses to Darwin's evolution theory, from their birth to possible extinction. Like the species, we evolve, or ignore necessary changes. That can lead to missed trends, anxiety and possible extinction. Its amazingly simple, and I have mulled this book over several times in the past few days.
Seth's feedback loops are crucial to understanding what and where the company needs to evolve. In Holland, in companies of 50 or more, a work council is required by law. It is loosely translated as our unions. I am a student of Dynamic Governance (DG), a way of managing as it provides equivalence in decision making. It also provides double linking-- which I'd equate to feedback loops. Two representatives from the level below is in the group above. One is the person accountable for the group's goals, the other, elected by the group. They buy in because they are represented, and when a decision is handed down-- implementation feedback gets to the top. It is so powerful that in Holland if a company adopts DG-- a work council is not required. Imagine in the US, the Auto Workers Union deciding they are so "heard" that they feel comfortable disbanding. Another DG premise is almost right out of Seth's mouth-- the engagement of all available intelligence within a group is used. I think combining this book and DG would give a company the power to ZOOM!