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Product Information
Technical Details
| Pet Type | Cat |
| Item Weight | 907 g |
| Product Dimensions | 21 x 10.2 x 21 cm |
| Batteries: | 4 AA batteries required. |
| Item model number | Microchip Cat Door- White |
| Weight | 905 grams |
| Quantity | 1 |
| Batteries Required | Yes |
Additional Information
| ASIN | B003EGIM3O |
| Best Sellers Rank | 10 in Pet Supplies (See top 100) |
| Shipping Weight | 1.5 Kg |
| Date First Available | 28 Mar 2009 |
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Product Description
The SureFlap Microchip Cat Flap identifies your cat by using its existing unique identification microchip, unlocking only for your cat and leaving the neighbour's cat at the door. There is no need for a collar and tag to operate the SureFlap, which can sometimes get lost or snagged. The SureFlap is a selective entry cat flap - it prevents unwanted cats and animals entering the home, but any cat can leave. The SureFlap has a 4-way manual lock that can be used to lock your cat inside for vet visits or to keep your cat in at night. The 4-way manual lock enables locking to any combination of in/out. The SureFlap is programmed at the touch of a button and its two part construction can be easily installed in doors, windows and walls. A SureFlap Mounting Adaptor is required for glass installations and one or more SureFlap Tunnel Extenders may be required for wall installations. The SureFlap is battery powered using 4 AA batteries which last up to a year with normal use. When the batteries start to run low, an indicator light will flash. SureFlap is suitable for multi-cat households as it can store up to 32 cats in its memory. SureFlap is compatible with 9, 10 and 15 digit microchips (except those staring with 000, 010 or 020). The SureFlap has a 4-way manual lock to enable locking to any combination of in/out and a central magnet on the door prevents it from flapping in the wind. Install a SureFlap Microchip Cat Flap for peace of mind, knowing that your cat can no longer be bullied in her own home by the neighbour's cat. Your home becomes a secure environment for your pet, leading to a more relaxed animal. The dimensions of the flap are 142mm (W) x 137mm (H). This is the smallest area your cat will have to pass through.
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Customer Reviews
Most Helpful Customer Reviews
476 of 478 people found the following review helpful
By CodeMonkey
We didn't purchase our SureFlap through Amazon, but rather directly from the main site.
Both our cats were chipped at an early age and have always used a catflap, however we were having frequent problems with neighbourhood tomcats intruding and spraying during the day and night.
Unfortunately one of our cats was not picked up by the chip scanner. We discussed this over email with the MD of sureflap who was incredibly helpful, going so far as to personally visit us to check the fitted catflap. Although he'd brought a replacement catflap with him in case ours was faulty, we discovered that the chip had slipped position in the cat thus meaning that it was not recognised appropriately by the flap.
Sureflap's MD had brought extra chips with him together with some small containers that would fit on a cat's collar. We now use one of these for the cat with the non-functioning chip and everything works as hoped for.
We would buy another one of these if required without hesitation. Well worth the money - our cats are much more relaxed as they can see neighbourhood cats trying and failing to get in. A genius product made by a company who actually understand the value of customer service.
Both our cats were chipped at an early age and have always used a catflap, however we were having frequent problems with neighbourhood tomcats intruding and spraying during the day and night.
Unfortunately one of our cats was not picked up by the chip scanner. We discussed this over email with the MD of sureflap who was incredibly helpful, going so far as to personally visit us to check the fitted catflap. Although he'd brought a replacement catflap with him in case ours was faulty, we discovered that the chip had slipped position in the cat thus meaning that it was not recognised appropriately by the flap.
Sureflap's MD had brought extra chips with him together with some small containers that would fit on a cat's collar. We now use one of these for the cat with the non-functioning chip and everything works as hoped for.
We would buy another one of these if required without hesitation. Well worth the money - our cats are much more relaxed as they can see neighbourhood cats trying and failing to get in. A genius product made by a company who actually understand the value of customer service.
22 of 22 people found the following review helpful
By J. ROGERS
We bought the new rotary lock version of this cat flap for our two kittens who promptly got used to it and it worked excellently keeping out neighbouring cats. However, after two months it stopped working. I phoned up Sureflap and they sent out a new lock which didn't solve the problem. Following another call they sent out a new cat flap and after installing the new one sent the old one back.
The new flap works fine although there is a good 3 - 4 second delay before the flap unlocks whereas the previous one unlocked as soon as the kitten entered the casing. Whether this is due to the sensor not immediately detecting the presence of a cat or not, I do not know. However, as the kittens got used to the first cat flap, they just tap on the flap a few times waiting for it to unlock and can use it without any problems, which is why I haven't bothered having it replaced again.
Some people have mentioned the clicking, but this may be on older versions, there is only one click on this which is when it unlocks or locks, but this provides a good indicator for the kittens to know when it has unlocked and can go in. It would probably be difficult for a cat to get used to Sureflap for the first time with a delayed unlocking and if this is the case I would definitely seek a replacement.
I would give Sureflap 10/10 for customer service as they dealt with my query simply and swiftly but they need to work on reliability. Although there is a two year guarantee, a reliable cat flap would provide more peace of mind as I am continually checking it works ok. I am going on holiday soon and although will they be feed and kept an eye one by a neighbour I am concerned that the cat flap will fail again and lock the kittens outside.
The new flap works fine although there is a good 3 - 4 second delay before the flap unlocks whereas the previous one unlocked as soon as the kitten entered the casing. Whether this is due to the sensor not immediately detecting the presence of a cat or not, I do not know. However, as the kittens got used to the first cat flap, they just tap on the flap a few times waiting for it to unlock and can use it without any problems, which is why I haven't bothered having it replaced again.
Some people have mentioned the clicking, but this may be on older versions, there is only one click on this which is when it unlocks or locks, but this provides a good indicator for the kittens to know when it has unlocked and can go in. It would probably be difficult for a cat to get used to Sureflap for the first time with a delayed unlocking and if this is the case I would definitely seek a replacement.
I would give Sureflap 10/10 for customer service as they dealt with my query simply and swiftly but they need to work on reliability. Although there is a two year guarantee, a reliable cat flap would provide more peace of mind as I am continually checking it works ok. I am going on holiday soon and although will they be feed and kept an eye one by a neighbour I am concerned that the cat flap will fail again and lock the kittens outside.
121 of 125 people found the following review helpful
By H. Wright
Finally we no longer have next doors ginger tom invading our space. This cat flap is brilliant, I was dubious at spending so much money on a cat flap I will admit but my poor cat was being terrified by the neighbours cat so something had to be done. It was delivered quickly, it was very simple to put in place, the tricky part was trying to get my little darling through the flap so it would register her chip, but after 25 minutes and a lots of treats we were there and after lots of sniffing and the occasional jump at the flap clicking shut she is using it like its always been there and no longer do we have uninvited visitors which has made her much more relaxed and a generally much happier cat. One thing I was worried about was that sometimes when she is being chased she does come through the cat flap at quite a speed and I was worried it wouldn't register her chip in time but it does so if that is a fear for you don't worry.
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4.3 out of 5 stars
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Most Recent Customer Reviews
5.0 out of 5 stars
A must have
My cat was being really upset by other cat's coming in the house and eating his food, although this cat flap is expensive we have peace of mind knowing our cat is safe in doors. Read more
Published 1 day ago by Mrs B
5.0 out of 5 stars
Best product...a must have !
Love this product.....can't believe I didn't get one sooner.
After Tom cats coming into my home and spraying not to mention to put the fear of god into my 2 cats... Read more
After Tom cats coming into my home and spraying not to mention to put the fear of god into my 2 cats... Read more
Published 4 days ago by Fiona Taylor
3.0 out of 5 stars
Check the location of your cat's microchip before you buy one
I put off splashing out on one of these for a year after moving house, but eventually gave in when my house seemed to become a magnet for all the local moggies. Read more
Published 5 days ago by Blossom
5.0 out of 5 stars
Cat flap.
Went in very easily and when cats got used to the clicking noise go in and out with no problems
Published 5 days ago by Nicola Ellingham
2.0 out of 5 stars
Smaller than average
I never like to give a low rating but I had no alternative as this was such a disappointment for me. Read more
Published 5 days ago by Karenaki
5.0 out of 5 stars
genious!
simple to use, stops the neighbouring cats entering the building and due to that the food lasts longer as your not feeding the neighbours felines. a brilliant product!
Published 6 days ago by sheepy1
5.0 out of 5 stars
A little expensive but made to a very high standard.
A little expensive but made to a very high standard. I was very surprised with the products quality and build for the money; it’s as good if not better than the images.
Published 8 days ago by Ian Johnson
4.0 out of 5 stars
Not big enough for a large cat (~7.5kg)
I tested it with our cat before installing and although he can get through it I'm not sure it will be so easy when he's old, so I don't want to take the risk. Read more
Published 9 days ago by Mr. G. Roberts
5.0 out of 5 stars
Super product
Our cat has used a flap all of his life. We have had intermittent problems with other cats coming in and eating his food and occasionally leaving behind a terrible smell. Read more
Published 10 days ago by Michael Armstrong
4.0 out of 5 stars
Solved my problem
We had an unwanted visitor before and now we're visitor free. Easy to install, looks neat and tidy and easy to clean. Good for large cats.
Published 11 days ago by Jane Austen
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