Many customer service workers feel that "serving" is below them or they lack a helpful, service-oriented attitude. Super Service is an inspiring "pep talk" for customer service workers, explaining the importance of customers, and that with the right attitude, and the right technique, serving customers can feel great. The book is simple to read, full of customer service tips for dealing with customers on the telephone, defusing angry customers, avoiding burnout, etc. It is highly motivational and is designed to win the hearts of customer service people and motivate them to do their best for customers.
From the Back Cover
Satisfy YOURSELF while satisfying CUSTOMERS. Would you like to be the kind of customer representative who can...Bring energy and enthusiasm to every customer encounter? Turn service problems into opportunities? End each day with a sense of personal accomplishment and fulfillment? Now you can! This upbeat new approach to front-line customer service can make your job as a service provider not only easier but more fun and more meaningful. Evidence shows that the people who enjoy their work the most provide the best customer service. Super Service helps you become a super performer.
"In today's hyper-competitive marketplace, outstanding customer service lies at the heart of sustainable customer loyalty. Super Service delivers clear, actionable advice on the art of delighting your customers." - Richard Notebaert, Chairman and Chief Executive Officer, Ameritech.
"Powerful...this book will make every customer service provider's job more enjoyable." - Ken Hallen, Vice President & Managing Director, Combined Insurance Company.
"Super Service is a dangerous book. It will teach you about yourself and how the 'real' you needs to show up to make customer care work. Beware: there is real learning in this book." - Patrick Canavan, Senior Vice President and Director, Global Leadership and Organizational Development, Motorola.