- Hardcover: 216 pages
- Publisher: Random House Business Books (4 Oct 1990)
- Language English
- ISBN-10: 0091746116
- ISBN-13: 978-0091746117
- Product Dimensions: 23.6 x 15.8 x 2.6 cm
- Amazon Bestsellers Rank: 827,659 in Books (See Top 100 in Books)
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Product Description
Product Description
A "how to do it" guide, teaching managers the basic skills of mediation. Mediation is about resolving conflict, without resorting to the law or cumbersome arbitration procedures. It is widely used in the insurance and construction industries and looks set to spread to all areas of management.
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