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Review
It will appeal to every information worker and student for its accessible, practical advice.' The Electronic Library 'It is written in an informal and entertaining style, but is thorough in its approach, and every page is full of helpful advice and information.' Library and Information Research 'Tim Owen has done a cracking job with this title...This really is a most excellent text. The style is lively without being patronising...this title should be required reading for LIS students.' Managing Information 'This book is on my list of must have titles, order it for your office now!' INFOnews
Product Description
"Success at the Enquiry Desk" is an essential desk-book to help the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants to providing a polished, value-added answer. Designed as a 'one-stop' manual of techniques which will be equally effective in large or small libraries and information units - and in any subject area - the emphasis is on how to make the best use of limited resources. It includes the author's list of 25 multi-purpose reference sources you can't afford to ignore, and the crucial "Success at the Enquiry Desk" enquiry form, which is especially designed to match the book's step-by-step approach to enquiry answering. The fifth edition of this best-selling practical guide is fully revised throughout, with new examples and techniques. It illustrates when and when not to use the web, and assesses new developments including blogs, wikis and RSS feeds. It also includes an entirely new chapter on using your previous enquiry answering experience to create a brand new information service.
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Most Helpful Customer Reviews
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Highly recommended,
By A Customer (Dorset) - See all my reviews
This review is from: Success at the Enquiry Desk: Successful Enquiry Answering Everytime (Paperback)
As someone who has worked for over 25 years in research, enquiry and information management posts in several different sectors, I would unhesitatingly recommend this book either to any information professional engaged in desk research and information enquiry work or to managers responsible for such professionals.
A great deal is covered very practically in approximately 130 pages of text. Essentials are covered very well, such as asking appropriate questions to understand an enquirer's brief (very useful practical examples of types of enquirer and types of enquiry which are developed through the book), choosing and using sources of information effectively and developing effective search strategies. The book also includes useful sections on the use of detailed enquiry forms, handling deadlines, adding value to work produced at the enquiry desk and using the results of enquiries to learn from them and develop the information service in future. Especially useful is a chapter entitled 'New job: where do you start?' which addresses the issue for any information professional of applying his/her experience either in a new post or in developing a new information service. The author also includes an annotated list of 25 of the most useful multi-purpose reference sources, a section that will obviously need updating with each successive edition. Excellent value!
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
4.0 out of 5 stars (1 customer review) 1 of 1 people found the following review helpful:
4.0 out of 5 stars
Review of "Success At The Enquiry Desk.",
By K. Bell - Published on Amazon.com
This review is from: Success at the Enquiry Desk: Successful Enquiry Answering Every Time (Successful LIS Professional) (Paperback)
Mr. Owen guides you through the reference process in "Success At The Enquiry Desk," with a touch of lighthearted candor that makes the learning process enjoyable. Chapters on topics including where to find reference answers, how to present the answer as well as what to do if you can not find an answer compliment this wonderful book. Although the book's examples are geared towards British resources, Mr. Owen presents them so that basic reference searching strategies are the primary focus. He also includes a bibliography of key reference sources. This book was fun to read and included humorous yet, realistic examples that illustrated reference search strategies. I think this book would be a good resource for library students and the beginning reference librarian.
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