Review
"...a valuable step-by-step guide to conducting student satisfaction surveys...I found the guide to be both easy to follow and comprehensive. The step-by-step approach works well." - Education Marketing
Product Description
This manual is for higher education institutions worldwide which intend to use a system of student feedback that provides management information for action. It documents in detail all the stages of the "Student Satisfaction Approach" from questions through to questionnaire design and data analysis.
About the Author
Professor Lee Harvey is Head of the Centre for Research into Quality at the University of Central England in Birmingham, and is editor of the journal, Quality in Higher Education. Lesley Plimmer, Sue Moon, Vicki Geall and Patti Mazelan have also been associated with the development of this Manual.
