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No Stress Tech Guide To Contact & Customer Relationship Management (CRM) Using ACT! 2010 [Paperback]

Indera Murphy

Price: £25.95 & FREE Delivery in the UK. Details
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Book Description

31 Oct 2009
ACT! is a very popular Contact and Customer Relationship Management (CRM) database software package that is used by individuals and companies. This book is for everyone that wants to learn ACT! 2010. If you are looking for step-by-step instructions to help you master ACT!, this is the book that you have been looking for. There are time saving tips, advice and humor to help you learn. In a user-friendly way, you will learn the following: How to create and edit contact, company and group records; How to run and customize reports; How to create and use dashboards; How to import and export data; How to schedule activities and much, much more. The No Stress Tech Guide To Contact & Customer Relationship Management (CRM) Using ACT! 2010 is part of a growing series of computer software training books that are designed to be used in a classroom setting, an online class or as a self-paced learning tool. All of the books in the series contain an abundance of screen shots to help reduce the "stress" often associated with learning new software. If you want to learn how to use Crystal Reports 2008 to create reports with an ACT! 2010 database, see ISBN 9781935208105. See ISBN 9781935208136 for our book on ACT! Pro 2011.

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About the Author

Dr. Indera E. Murphy is an author, educator and IT professional that has over 20 years of experience in the Information Technology field. She has held a variety of positions including technical writer, programmer, consultant, web designer, course developer and project leader. Indera has designed and developed software applications and web sites, as well as, manage technology driven projects in several industries. In addition to being an Executive Director and consultant, Indera is also an online adjunct professor. She teaches courses in a variety of areas including project management, technical writing, information processing, Access, HTML, Windows, Excel, Dreamweaver and critical thinking.

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 3.5 out of 5 stars  4 reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Great book for beginners 27 Jun 2010
By MarieR - Published on Amazon.com
Format:Paperback|Verified Purchase
I found this book easy to read and great with instructions. Very hands on; written in layman's terms. This is a very extensive software program and the book assists you in getting great instructions on what you need when you need it. Recommend it highly, especially for beginners.
2.0 out of 5 stars Heady reading 28 April 2013
By Frank Quirk - Published on Amazon.com
Format:Paperback|Verified Purchase
This book is about as easy to follow as ACT! itself is to use. In other words, it's convoluted and difficult to use. Don't use ACT! for contact management, and don't buy this book.
2.0 out of 5 stars Air Jer 18 April 2011
By Jerry W. Allen - Published on Amazon.com
Format:Paperback|Verified Purchase
Very difficult to follow at times. She says things like, now go to such & such a screen and you have no idea what she is talking about. I sometimes can spend up to 5 minutes trying to figure out where she is directing me. I almost feel like saying this book really sucks.
4 of 7 people found the following review helpful
5.0 out of 5 stars From basic principles, to time-saving tips 9 Dec 2009
By Midwest Book Review - Published on Amazon.com
No Stress Tech Guide To Contact And Customer Relationship Management (CRM) Using ACT! 2010 is a step-by-step walkthrough for computer programmers of all skill and experience levels seeking to learn ACT! 2010. From basic principles, to time-saving tips, chapters cover all aspects of ACT! contacts, the ACT! word processor, ways to customize ACT!, database maintenance and security, and much more. Black-and-white screenshots on almost every page meticulously illustrate the points, techniques, and recommendations in this solid primer, reference, and resource. Highly recommended.
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