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Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency [Hardcover]

Carl F. Lehmann
4.0 out of 5 stars  See all reviews (1 customer review)
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Book Description

17 April 2012

This book prepares readers to master an IT and managerial discipline quickly gaining momentum in organizations of all sizes – Business Process Management (BPM). It describes how BPM treats processes as a portfolio of strategic assets that create and deliver customer and shareholder value and adapt, when necessary, enabling competitive advantage through consistent performance.

Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency defines the planning framework and managerial mindset necessary to craft and drive highly effective business process improvement projects and continuous improvement programs. Readers will learn specific techniques used by industry leaders to formulate and execute business strategy that adapts organizational behavior, business processes, and information technology as a dynamic system designed to assure consistent performance and achievement, even when challenged with unexpected changes or opportunities.


Product details

  • Hardcover: 295 pages
  • Publisher: Auerbach Publications (17 April 2012)
  • Language: English
  • ISBN-10: 1439890234
  • ISBN-13: 978-1439890233
  • Product Dimensions: 2.3 x 16.5 x 24.8 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 2,529,353 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

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Product Description

Review

In our latest BPTrends survey, readers indicated that one of their major concerns was with how to tie corporate strategy together with BPM. Carl's book provides a detailed look at the ways one can do just that. It also provides managers with a great overview of how to solve the problems involved in creating and fielding new processes in this time of unprecedented change. Pack this book in your backpack as you set out on your process journey.
—Paul Harmon, Executive Editor, www.bptrends.com

Strategy and innovation meets real-world execution. Carl lays out a concise blueprint of techniques from the best practices in business process management and presents them in a way that is immediately relevant and useful to help solve the global challenges facing every business.
—Jim Hendrickson, General Manager, Global B2B Cloud Services Product Line (IBM)

Gartner defines BPM as a management discipline that treats processes as assets that directly contribute to enterprise performance by driving operational excellence and agility. Yet most practitioners struggle to advance their BPM efforts from narrowly defined projects into an enterprise program. Although incremental process performance improvements are delivered at a functional unit level, in fact, enterprise performance is actually sub-optimized. To achieve enterprise success, BPM leaders should pursue BPM as a discipline of disciplines, as Mr. Lehmann describes in this book. An over arching framework that integrates various management disciplines (i.e. Balanced Scorecard, change management), process improvement methods, BPM-enabling technologies, and governance over the rate of change is key to advancing BPM maturity and delivering enterprise performance gains. Mr. Lehmann’s book, Strategy and Business Process Management provides pragmatic guidance for creating such a framework.
—Janelle Hill, Vice President & Distinguished Analyst, Business Process Management Research, Gartner

This book helps the reader by simplifying an otherwise complex BPM learning curve. It accomplishes this by dissecting a logical sequence of proven techniques and best practices across different disciplines and industries, and applying them to rapidly evolving business strategies and performance metrics. There are numerous examples and checklists that drive home salient messages. The book further synthesizes its findings into a decision framework and tools that can help practitioners to plan better and consistently execute business strategy. It should thus be valuable not only in proselytizing the BPM concept, but as a reference guide for those embarking on the BPM journey.
—Dale Kutnick, Senior Vice President, Gartner Executive Programs

The best path toward sustainable competitive advantage can be elusive. Organizations must seek a direction that structures their resources to embrace customer centricity, fuel growth amidst change and turbulent markets, and instill discipline in managing the bottom line. Carl’s book offers key insights for assembling an organization’s people, business processes and information technology into an adaptive system. His common sense line-of-reasoning offers sharp contrast to typical ivory tower process methodologies and frameworks. This book reveals the path for all management teams tasked with creating and sustaining the foundation and practices for strategic business transformation.
—Binu Thomas, Director, Strategic Process Transformation, MetLife

Carl has captured the essence of what it takes to achieve game-changing performance improvements and sustainable business acceleration in today's increasingly competitive business environment. Continuous process innovation is imperative for corporate survival and Carl's approach to Business Process Management is unparalleled. From strategic business analysis to consistent on-target execution, this book is a must read for the entire management team of any organization.
—Scott Thorogood, Chairman, Aegean Group

Business Process Management – its principles, disciplines and enabling technologies – will be one of the defining agility and efficiency levers of future business success. Carl has delivered a solid and pragmatic prescription for connecting strategy with the reality of BPM mechanics and execution.
—Herb VanHook, VP of Strategy, Office of the CTO, BMC Software

This is a very useful resource for people interested in continuous process improvement and ensuring that your processes support your business strategy. It is probably most applicable to medium and large organizations. … a very useful book that summarizes and links together a number of different areas and approaches to strategy and process management.
—Alex McLachlan MBCS, in Book Reviews, www.bcs.org

About the Author

Carl F. Lehmann is Founder & Principal Analyst at BPMethods, LLC, Duxbury, Massachusetts, USA.


Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
Format:Hardcover
This is a very useful resource for people interested in continuous process improvement and ensuring that your processes support your business strategy. It is probably most applicable to medium and large organisations of a size and maturity to adopt approaches such as Six Sigma or CMMI (Capability Maturity Model Integration).

The forward, by a senior VP at Gartner, sets the context for the book by predicting that services, healthcare and pharmaceuticals will see similar turmoil and market disruption to that seen in media, advertising and retail. It points to Business Process Management (BPM) as being a vital discipline to help manage the changes that will be needed to survive and succeed.

The main part of the book is in three sections. The first section - on Strategic Planning - has four chapters, each of which gives an introduction to a best-of-breed approach to the four key strategic topics: Competitive Strategy from Porter (the 5 Forces model); Market Leading Operations from Treacy and Wiersema; Balanced Scorecards and Strategy Maps from Kaplan and Norton; and the Adaptive Enterprise from Haeckel. Although these approaches are not without their critics, they are commonly applied and good overviews are given.

The second section then looks at Execution in three chapters - a short chapter on organisational behaviour, and detailed chapters on business processes and IT.

The chapter on business processes is the longest in the book and is central to the book's BPM theme. Lehmann recommends very detailed analysis across all business processes, the implementation of metrics to provide reporting on the processes and modelling of potential changes to processes and new processes.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.0 out of 5 stars  1 review
2 of 2 people found the following review helpful
4.0 out of 5 stars Clarity 12 Jun 2012
By Richard M. Doane - Published on Amazon.com
Format:Hardcover
While business process management is the single most important facet of running a business, I find that too many business leaders fail to grasp the basics. What Mr. Lehmann does in this book is cut past the clutter to provide a crystal clear path that business stakeholders can follow. The cover's compass is correctly placed.
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