I am taking a business management class that uses this book as its textbook. What a snoozer this book is. It is absolutely, undeniably, inexcusably, frustratingly TOO WORDY! It uses way, way, way too much text to explain concepts. These guys need to retake a class in business communication, since they seem to have forgotten one of the most important aspects of business communication: BE CONCISE AND TO THE POINT.
This book is as dry as the Sahara, and is more sleep-inducing than a big mug of Kava Kava cocktail.