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Review
‘…comprehensive and well–evidenced book.’ (People Management magazine, January 2011).
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Praise for Strategic Employee Surveys
"This is a must–read! If you want to bring your employee survey up to the next level—if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance—if you want to move your business strategy and survey program closer together, then this is your book."—Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group
"[Wiley makes] an excellent, well–balanced approach to making the business case for employee surveys and providing reinforcement on the essential components—from purpose and development of the instrument to results analysis to action planning."—Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance
"This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike."— Thomas E. Mitchell, Vice President, Northern Trust Company
"The book′s key concepts are illustrated with many specifics, especially survey content, and lots of fascinating ′war stories.′ This book will become a well–thumbed volume by all who want to make the most of employee surveys."—Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY
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Most Helpful Customer Reviews
3 of 3 people found the following review helpful:
5.0 out of 5 stars
Indispensable,
This review is from: Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success (Hardcover)
Employee surveys are used by organisations throughout the world, typically to drive change and improve engagement and retention. Giving employees a voice is seen as a `good thing to do' but too often the managerial response to the findings is `so what?'. It doesn't have to be this way. As its title suggests, this book argues that the secret to delivering employee surveys that have real impact and value is to use them, strategically, to ask the right questions. The purpose of the survey, the content and the follow-up actions must all stem from and support the business strategy.As well as detailing the primary reasons why organisations conduct surveys, the book shows how to measure what matters and it gives a proven, seven-step approach for action planning. It highlights how to set goals for improvement, for successive applications of a survey, and the commitment and other characteristics needed by leadership teams in order to sustain change. It also explains how organisational values and leadership practices can energise employees, creating a higher level of engagement and enhancing long-term business performance. The author, Jack Wiley, is certainly credible. As executive director of the Kenexa Research Institute, he has been conducting employee surveys throughout the world for 35 years. In `Strategic Employee Surveys', he combines clear, well-written, authoritative insights and advice, drawn from his own experience, with case studies, models, examples and recommended survey content. The result is an indispensable `must-read' for anyone involved in developing or running an employee survey.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
5.0 out of 5 stars (1 customer review) 2 of 2 people found the following review helpful:
5.0 out of 5 stars
Indispensable,
By Michael Dawson - Published on Amazon.com
This review is from: Strategic Employee Surveys: Evidence-Based Guidelines for Driving Organizational Success (Hardcover)
Employee surveys are used by organizations throughout the world, typically to drive change and improve engagement and retention. Giving employees a voice is seen as a `good thing to do' but too often the managerial response to the findings is `so what?'. It doesn't have to be this way.As its title suggests, this book argues that the secret to delivering employee surveys that have real impact and value is to use them, strategically, to ask the right questions. The purpose of the survey, the content and the follow-up actions must all stem from and support the business strategy. As well as detailing the primary reasons why organizations conduct surveys, the book shows how to measure what matters and it gives a proven, seven-step approach for action planning. It highlights how to set goals for improvement, for successive applications of a survey, and the commitment and other characteristics needed by leadership teams in order to sustain change. It also explains how organizational values and leadership practices can energise employees, creating a higher level of engagement and enhancing long-term business performance. The author, Jack Wiley, is certainly credible. As executive director of the Kenexa Research Institute, he has been conducting employee surveys throughout the world for 35 years. In `Strategic Employee Surveys', he combines clear, well-written, authoritative insights and advice, drawn from his own experience, with case studies, models, examples and recommended survey content. The result is an indispensable `must-read' for anyone involved in developing or running an employee survey. |
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