Stephen Schiffman, one of the most renowned sales trainers, discusses how to assess your current performance and then increase your sales. If you've read Getting to Closed, skip the first section or just consider it a useful review. From Getting to Closed, you already know his techniques for tracking your numbers and understanding your ratios. He offers insight on how to move from initial contacts to prospects to sales and how to continually delve for new customers while working with your most promising leads. What really makes this book sing are the short, bite-sized chapters and concluding action items that help you implement and practice each axiom. Schiffman's succinct, breezy style makes this a quick, easy read. You'll also find his examples of phone conversations and responses helpful as a guide to adapt to your own situation. We from getAbstract leave this message: call Shiffman into action to increase your sales as you put these steps to work.