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Very disappointed with product's durability
on 3 December 2012
This product was excellent at first, but turned out to be not very durable despite very light usage.
Although It was used only about once every 3 or 4 days, and on a moderate setting to grind beans for use in a filter coffee machine, its sliding compartment cover became detached from the spindle within less than 7 months.
Consequently, it can no longer be used to grind coffee beans properly, mainly because the loose compartment cover impedes the beans' access to the burr grinding mechanism, but also because bean chips are ejected through the opening in the compartment.
Today I have emailed Amazon UK, who fulfilled the order on behalf of Harts of Stur, for advice about what my options are regarding the return and replacement of this item, which is obviously defective, particularly bearing in mind its light usage over a comparatively short period.
Under the circumstances I am hesitant about it being replaced with one of the same, and hope that I might be able to order an alternative which might prove to be more durable.