A good brand name from experience, with a two year guarantee.Therefore a reasonably safe bet to start with. The price was also reasonable, another plus. Looks well made and I do like the feet, no jumping around on the worktop. Does everything it is meant to do, particularly impressed with the hot chocolate it can produce although the cappuccino was the reason for the purchase. It must look OK as her indoors keeps it on the worktop, when everything else is consigned to the cupboards. No problems to date, easy to clean and does the job.