Just purchased my second pair of ballet shoes from Dancing in the Street, when I purchased the 1st pair I did not read the instructions and did not order a size bigger ! I live in spain but go back to the UK each month, when next in the UK I realised they were too small but called up the customer help number and explained the situation and they could not have been nicer, I sent the shoes back and they sent me a replacement pair straight away. These shoes are a fortune in Spain. For quality, value for money and customer service you cannot go wrong.