Amazon's credibility is going down the tubes. I reckon take it to the papers .... they love a good story about retailers attempting to diddle the public. Order Summary: Delivery Details: : order will arrive in one delivery Order #: <removed> Delivery Method: FREE Super Saver Delivery Delivery Preference: Group my items into as few deliveries as possible Subtotal of Items: £24.09 Postage & Packing: £0.00 ------ Total before VAT: £24.09 VAT: £4.82 ------ Total for this order: £28.91 Delivery estimate: We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time. 1 "Star Wars: The Old Republic (PC DVD)" Video Game; £28.91 Sold by: Amazon EU S.a.r.L. Our Pre-order Price Guarantee covers one or more item(s) in this order. If the Amazon.co.uk price decreases between the time you place your order and the release date, you will pay the lowest price. Terms and conditions apply.
changing the code is a feeble attempt if you ask me. How are we ever to trust amazon again ?
well i just totally bitched at amazon support in their reply the linked me to the new copy of the KOTR release and instructed me to e-mail them back when i've done so so they can reduce the cost of the item to my pre-order price of of 29.91 all in all cant really complain personally
heres the e-mail reply
I am sorry for the disappointment caused because of cancelling your pre-order #xxxx Please be informed that as previously stated it was due to a catalogue error the ' Star Wars: The Old Republic (PC DVD)' was listed incorrectly and we have cancelled your order.
Despite our best efforts, with the millions of items available on our website, errors can occasionally occur.
Therefore, under the circumstances, we request you place a new order for this item 'Star Wars: The Old Republic (PC DVD) (With early access and colour stone pre-order bonus)' with us and write back to us with the order number so that we will offer the same price (29.91 GBP ) by refunding or reducing the item cost.
I think Guy's post is spot on. To be honest i have no idea why they actually do pre-orders on games unless they know that its going to come out in the same month. Any time longer than that its all guess work not only on delivery but also on price. I guess its big business this pre -order kerfuffle.
Even though I like all of you am desperately waiting to play this game (lets hope its this year), I just ordered it now and know by the time the product is realeased it will be shipped at a lower price i bet ya :P
Well, Amazon just replied to my emailing asking them to reduce the price back to the pre-pre-order price, and they agreed. I've now placed my pre-order, got my early access code and sent the order number to Amazon to knock the price down.
Over all, I'm happy. Small inconvenience having to do a bit of too-and-fro, but worth it. Thanks Amazon.
I received a generic response to my email request from Amazon support, totally ignoring the content of the email, saying you need to pay the full price! I tried calling the customer service number and they said they are aware of the problem but they cannot do anything about it, you have to pay the full price! Very poor customer experience.
Ok guys just to update you all, I've phoned Customer Services twice, they either plead ignorance or put me round in circles but one thing is for sure, they aren't going to honour the original price. The last man I spoke to told me the issue was with EA raising their prices, when I suggested that was an admission of mass cancellation to up the prices he started back tracking but I think we all know the score. Amazon, you are a major company, the people who pre-ordered from you should have the price upheld. Really poor practise and a sneaky way of getting more money out of your customers. Shame on you!
This is outrageous...i came on Amazon tonight to preorder SWTOR but after seeing this disgrace i will not bother...i will wait till i see it in my local store...my trust in Amazon has taken a severe knock.
Our Pre-order Price Guarantee covers one or more item(s) in this order. If the Amazon.co.uk price decreases between the time you place your order and the release date, you will pay the lowest price. Terms and conditions apply.
Very tricky Amazone! Upps a catalogue error and we cancell you order. But dont worry here you get the same produckt for 10£ more.
I think the next catalogue error comes with my Diablo3 Preorder from 30 Mar 2010 and £21.74.
This is pure specualation and I so hope I'm wrong.... EA have have hiked the price up and Amazon have passed the cost on I expect others to follow. Why would EA do this, is it greed then being greedy would be keep the price the same and make the big bucks on AAA subs. I think the game needs more time and EA have hiked the price because sales or subs won't be as high as whoever made the call on how many units they would sell Day 1 or the intial amount of subs will be a lot less. My advice to all is hang back and wait to see how this pans out. Like I said I hope I'm wrong but I got my fingers burnt with FFIV online that promised lots but delivered nothing...... this big price hike is ringing alarm bells in my head telling me to wait for the first review... I hope the force is strong with this one.
I just received a reply to my complaint about the cancellation. Partial quote :
"We regret that the catalogue error occurred and we are sorry that you are disappointed with our decision to cancel your order for "Star Wars: The Old Republic (PC DVD)".
I do understand your concern about our pre-order price guarantee. Unfortunately, we are unable to offer you any concession in relation to this matter.
The Conditions of Use and Sale displayed on our website clearly state that there is no contract between Amazon.co.uk and the customer for an item until Amazon.co.uk accepts the customer order by e-mail, confirming that it has dispatched the item. The order confirmation e-mail is simply an acknowledgement of our receipt of your order and no contract is formed until we send an e-mail confirming that we've dispatched the item.
Until that time, Amazon.co.uk is within its rights not to accept your order and may indicate its non-acceptance by cancelling your order."
So, basically, they're saying that they were within their rights to just cancel the order because it no longer suited them to honour it at the original price. They're right, of course, but it sure sounds like an admission to me that they just didn't want to honour those orders. What's the point of a preorder price guarantee if they admit they're just going to cancel your preorder if the price increases?
I'm off to cancel all the other preorders I have outstanding here.
It's a real shame there seems to be no consistency to what people are being told/what amazon are doing for people. They're either giving customers the lower price or telling them tough. If it was one way or the other, fair enough but with it being pot luck it really isn't fair to people who aren't being given the reduced cost.
Hope those of you who haven't been able to get the original price honoured get somewhere soon.
People, please tally the number of times EA has seriously backstabbed their customers. Might need a calculator to add that up.
Now tally the number of times Amazon has done so. I come up with a 0. This is probably EA changing the price to boost Origin sales or maybe even just an honest screw up on amazon's part. If you are going to make a fuzz over 10 pounds (which is of course your right) I would suggest you think first on the number of times amazon came through.
If Amazon had come clean and admitted the issue, admitted they couldn't honour their price-promise in this case, I'd say fair enough, and I'd have ordered at full price. But their decision to hide behind technicalities was cowardly. If I should be trusting Amazon based on our past business relationship should they not be treating us with the same respect rather than hiding behind euphemisms like "catalogue error"?
I agree, honesty is always the best policy... Lets see, would you be more accepting of this...
Dear Customer. Unfortunately due to reason beyond our control, we are no longer able to offer this product at the originally posted price. We have cancelled your order and hope you will re-order at the new price.
I personally would have re-ordered. Unfortunately Amazon have messed up. At least Dick Turpin wore a mask, you knew when you were being robbed.
Just received a further e-mail (following on one from there complaints dept. last night that basically said "tough") saying the cancellation was an error and offering me a voucher for the £11.08 difference when re-ordered.
Tempted but given the quality of the service I'm also thinking maybe not.
Just cancelled my pre-order and re-ordered using the promotion code they gave me as per the instructions (if you've already pre-ordered it, cancel and re-order) - saved another £1 over what the customer service rep gave me yesterday.
Looks like the pressure from the customers has won - it should never have happened in the first place though.
cant re-order as it now says its out of stock!!!! this fiasco just goes from bad to worse... its all well and good they have given a code to get the money back... but no good if you cant pre-order again.. or like me you re-ordered it again and already submitted the early access code!!
You'll have to cancel your existing order before it will let you order again - I tried to order it whilst my existing order stood and it told me that it was one per customer.
The early access code is independent of any serial number you'll get in the box anyway so it doesn't matter if you've already submitted it (I have too). Worst case scenario - you'll end up with two codes. It won't affect anything else :)
its all sorted :) spoke to a nice man at amazon customer services who just adjusted the price on my order for me, to save me the trouble of trying to re-order... as much as i dont like what Amazon did my faith has been restored a little.. :)
Happy to say I'm in the same boat, glad it's all worked out in the end. I hope Amazon will rethink doing this to customers in the future. It really has been a situation that they've created for themselves, and disillusioned a lot of loyal customers in the process.