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Office has been a highly capable product for years, making it hard for Microsoft to come up with compelling new features. New in Office Standard Edition 2003 is great integration with SharePoint Services running on Windows Server 2003, allowing users to save documents to an internal website with features like update notification, task lists and version control. Tablet PC users get built-in support for Ink, letting you add handwritten notes and drawings to Office documents. Those with always-on Internet access will like the updated Task Pane, offering online help and potentially third-party services direct from the Internet. Outlook has been reworked in this edition, with a better interface and more secure e-mail reading. Office Word 2003 is enhanced with a new Reading view, using ClearType technology and automatic page-sizing for ease in reading online documents.
Although this is the Standard edition, it is comprehensive and feature-rich. There is also a professional edition, which adds the Office Access 2003 database manager, Office Publisher 2003 for desktop publishing and some additional features in the area of XML support and rights management. Office deserves its position as the leading productivity suite. It's an excellent deal, but makes less sense as an upgrade unless you have a tablet PC or will make use of the new collaboration features. --Tim Anderson
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However, for most people, the decision to buy MS Office rather than one of its competitors has already been made for them. Why? Because like it or not, MS Office has become something of a world standard.
I know that if I prepare my slides in PowerPoint, there’s a strong chance that most places I go to are going to be able to fix me up with a computer to show them. If I buy a new mobile phone or PDA, it’s a good bet that it will come with software that “synchronises” with Microsoft Outlook. And the last time I saw a spreadsheet that wasn’t prepared in Excel was in the 80's.
In fact, I can hardly remember the last time anyone emailed me a document which wasn’t either PDF or MS-Office based.
The truth is, most people are stuck with MS Office, and if you’re going to be forced to have one product, it might as well be this one.
Having said all that, I do have my gripes (hence the 3 stars).
Firstly, I’m not sure whether this product really takes you to the next level.
There’s no arguing that things have moved on since the days of typewriters, when you had to find Tippex the right colour to match the paper you had, and then retype your mistakes to correct them. Remember when you had to print a document out from your word processor to see what it looked like without all those “back-slash B’s” for ‘bold’ and “back-slash C’s” for ‘centred text’? And the time was when spreadsheets had about a dozen functions, and a maximum formula length of 25 characters, and you needed columns and columns of formulae hidden away just to do simple calculations.
So yes, things have improved. But what about this product as an “upgrade”? How does it compare, for example to MS Office 97? Sure, you have rounder fuzzier edges, and more colourful icons. On the practical side, I’ve managed to do fairly extensive work with tables without the whole thing coming to a shuddering halt, and I can have several documents open and several panes on the screen without a noticeable slow down (although that may in part be down to a more powerful PC).
But for normal home use, I can put my finger on very few things which have changed dramatically since two (or is it three?) versions ago. Although I don’t doubt that it is packed with extra features, these are not features which will change the life of this home user.
In fact, the only thing that I would say is markedly improved is PowerPoint, which now has capabilities that some dedicated graphics programmes would be proud of. If snazzy slides is what you're after, I doubt if you can do much better than PowerPoint.
So why upgrade? Well, if you’re like me, and your new PC shipped with Microsoft Works rather than Microsoft Office, the good news is that you probably qualify for this upgrade. If you need PowerPoint for slides, graphics or presentations, and your “hand held” won’t synchronise with Outlook Express, you may just want to bite the bullet, and pay the ludicrous price. Cheaper than buying the product new, but to my mind way over the odds. The correct price should be nearer what students and teachers are asked to pay, particularly if you have already bought the product before.
If you have an earlier version of MS Office, and that already does what you need, you should ask yourself whether you really need this upgrade at this price.
The upgrade CD would not accept the 25 alpha numeric `product ID' key. It would take 4 characters then jump to the next box. It would not allow you to return to the previous box and back fill the missing letter or number. In short, you could not ever enter the correct product ID. I can't say more about this version as I could not get past this point.
The Full (non upgrade) version seemed more stable. It accepted the `product ID' key at least but that is where the problems began.
The first problem I had was that in PowerPoint there was no preview. Sure enough, less than 30 days out and there was a critical upgrade to fix this problem.
I went to the Microsoft Update page to download it. It failed several times. I then contacted Microsoft Technical support. This is a known problem and you must download (at least for now) all updated to your local hard drive and install from there. If they don't solve this problem, its going to be a major problem when there are more than a few updates for Office 2003 available.
I also started to receive `run time error messages' when I used Microsoft Internet Explorer. Microsoft technical support says this is not an Office 2003 issue, but an Operating System issue. Sure it is! I did not have this problem before I installed Office 2003. The resolution was to disable all Third Party devices (such as the Google tool bar), and remove some other things as well.
The new Outlook interface looks great, but what good is a great looking interface if it does not work?
For some reason, email sent using Outlook 2003 is identified as `Spam' by several spam filtering programs, including Spam Assassin. I found this out when some people I was sending email to did not reply. I telephoned one of them and said they had not received any email form me. They then checked and found it in the `spam' folder. Here is the error message that Outlook 2003 generated:
> Content analysis details: (5.70 points, 5 required)
> FORGED_YAHOO_RCVD (2.7 points) 'From' yahoo.com does not match 'Received'
> headers
> MSG_ID_ADDED_BY_MTA_2 (0.8 points) 'Message-Id' was added by a relay
> (2) FORGED_MUA_OUTLOOK (2.2 points) Forged mail pretending to be from
> MS Outlook MISSING_OUTLOOK_NAME (0.0 points) Message looks like
> Outlook, but isn't
This is also a known problem to Microsoft Technical Support. The fix is to turn off all firewall and virus protection and to remove some networking package updates. I tried this but it still did not solve the problem. It remains unresolved.
I had more problems but I think this illustrates the point that this product was just released to soon.
If you enjoy `bleeding edge' technology, this is for you. If you are looking for something that works without `bleeding edge' features (bugs or problems) then take to heart the advice I was given by Microsoft Technical Support; ". . . I usually wait 6 months after a release before I upgrade. By then most of the major problems have been resolved."
Sage Advice!
As for me, I am returning to an earlier edition of Office at least for a while.
Here is the phone number for Microsoft Technical Support. If you buy this product right now, you are going to need it: 1-888-346-5229
Good Luck, your going to need it!
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