- Paperback: 304 pages
- Publisher: Penguin Books (30 Mar 2004)
- Language English
- ISBN-10: 0143032054
- ISBN-13: 978-0143032052
- Product Dimensions: 19.4 x 13 x 2.4 cm
- Amazon Bestsellers Rank: 1,923,707 in Books (See Top 100 in Books)
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Product Description
Synopsis
It is a complte training guide to developing English speaking skills for anyone who wants to enter the international call centre industry. This book provides an easy to follow step by step programme in building English speaking skills, along with hepful hints on coping with lifestyle changes in a call centre
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1 review
Seven Ps that apply in call centres
24 Jun 2005
quote from a review: writes Raina in the intro: "Promptness, answer the phone in three rings because the fourth is too late; politeness, do all the nice things that nice people do; preparation, don't waffle while searching for info; precision, be precise with numbers and even feelings; professionalism, concentrate on customer needs and deliver; practicality, stay real and pragmatic; and positivity, because that makes your job easier."
Read more from this source, in Hindu Business Line, India, by D. Murali, Monday, Jul 19, 2004
http://www.thehindubusinessline.com/ew/2004/07/19/stories/2004071900120200.htm
In short, worth reading if you wish to outsource and like to digging in to outsourcing.....
Read more from this source, in Hindu Business Line, India, by D. Murali, Monday, Jul 19, 2004
http://www.thehindubusinessline.com/ew/2004/07/19/stories/2004071900120200.htm
In short, worth reading if you wish to outsource and like to digging in to outsourcing.....
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