Quantity:

More Buying Choices

40 used & new from �4.18

Have one to sell? Sell yours here

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Paperback)

by Jody Hoffer Gittell (Author) "SOUTHWEST AIRLINES HAS been profitable every year for 31 years-an unsurpassed record in the highly turbulent, frequently unprofitable, airline industry ..." (more)

4.7 out of 5 stars See all reviews (3 customer reviews)

RRP:	�9.99
Price:	�6.94 & this item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
You Save:	�3.05 (31%)
	o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

In stock.
Dispatched from and sold by Amazon.co.uk. Gift-wrap available.

Want guaranteed delivery by Tuesday, November 17? Choose Express delivery at checkout. See Details

25 new from �4.18 15 used from �4.99

Other Editions:	RRP:	Our Price:	Other Offers:
Hardcover			12 used & new from �1.82
Audio Download (Abridged)	�15.40	�10.78
Audio CD (Abridged,Audiobook)	�16.99	�15.28	9 used & new from �11.98

Frequently Bought Together

Price For All Three: �17.87

Show availability and delivery details

This item: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance by Jody Hoffer Gittell
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
Ryanair: How a Small Irish Airline Conquered Europe by Siobhan Creaton
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions
EasyJet: The Story of Britain's Biggest Low-cost Airline by Lois Jones
In stock.
Dispatched from and sold by Amazon.co.uk.
This item Delivered FREE in the UK with Super Saver Delivery. See details and conditions

Customers Who Bought This Item Also Bought

Ryanair: How a Small Irish Airline Conquered Europe

by Siobhan Creaton

3.7 out of 5 stars (6) �5.96

EasyJet: The Story of Britain's Biggest Low-cost Airline

by Lois Jones

4.0 out of 5 stars (4) �4.97

Airline Marketing and Management

by Stephen Shaw

�15.70

No Frills: The Truth Behind the Low-Cost Revolution in the Skies

by Simon Calder

4.7 out of 5 stars (3) �8.49

Michael O'Leary: A Life in Full Flight

by Alan Ruddock

4.3 out of 5 stars (3) �5.96

› Explore similar items

Product details

Paperback: 320 pages
Publisher: McGraw-Hill Professional (1 May 2005)
Language English
ISBN-10: 0071458271
ISBN-13: 978-0071458276
Product Dimensions: 22.6 x 15.2 x 2.6 cm

Average Customer Review: 4.7 out of 5 stars See all reviews (3 customer reviews)

Amazon.co.uk Sales Rank: 135,929 in Books (See Bestsellers in Books)
Popular in this category:
#44 in Books > Travel & Holiday > Speciality Travel > Air Travel

Would you like to update product info or give feedback on images?

Customers Viewing This Page May Be Interested in These Sponsored Links

(What is this?)

Qigong Master Secrets opens new browser window

www.chipowersecrets.com - Use Powerful Chi Energy & Qigong To Give You All You Want. Buy Today!

Product Description

This book offers management lessons from the world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book' - Libby Sartain, Senior VP of Human Resources, Yahoo. 'Professor Gittell has tackled one of the hottest and most important topics in business circles today - why some airlines continually fly high over the economic wreckage of the rest of the industry' - Thomas Winkelmann, VP - The Americas, Lufthansa German Airlines. 'Through extensive research, Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times' - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program."Fortune" magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. "The Southwest Airlines Way" reveals the secret to Southwest's remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers.

From the Back Cover

Management lessons from the world's most profitable airline

"As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book."

--Libby Sartain, Senior VP of Human Resources, Yahoo

"Professor Gittell has tackled one of the hottest and most important topics in business circles today--why some airlines continually fly high over the economic wreckage of the rest of the industry."

---Thomas Winkelmann, VP-The Americas, Lufthansa German Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

Fortune magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest's remarkable success--high performance relationships--and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to:

* Lead with credibility and caring * Invest in frontline leaders * Hire and train for relational competence * Use conflicts to build relationships * Encourage mutual respect among employees, managers, unions, and suppliers

See all Product Description

Inside This Book (Learn More)

First Sentence
SOUTHWEST AIRLINES HAS been profitable every year for 31 years-an unsurpassed record in the highly turbulent, frequently unprofitable, airline industry. Read the first page

Explore More
Concordance

Suggested Tags from Similar Products

(What's this?)

Be the first one to add a relevant tag (keyword that's strongly related to this product)

southwest airlines

southwest

company profile

boundary spanner

airlines

What Do Customers Ultimately Buy After Viewing This Item?

	75% buy the item featured on this page: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance 4.7 out of 5 stars (3) �6.94
	8% buy No Frills: The Truth Behind the Low-Cost Revolution in the Skies 4.7 out of 5 stars (3) �8.49
	8% buy Ryanair: How a Small Irish Airline Conquered Europe 3.7 out of 5 stars (6) �5.96
	4% buy Michael O'Leary: A Life in Full Flight 4.3 out of 5 stars (3) �5.96

Explore similar items

Customer Reviews

3 Reviews

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.7 out of 5 stars (3 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars Packed With Knowledge!, 11 Jun 2004

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

This review is from: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Hardcover)

If you've wondered what's behind Southwest Airlines' uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren't just given lip service - they're a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn't feel like yet another marketing book. We think this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

2 of 2 people found the following review helpful:

5.0 out of 5 stars Packed with Knowledge!, 15 Oct 2003

By	Rolf Dobelli "getAbstract.com" (Switzerland) - See all my reviews (TOP 50 REVIEWER) (REAL NAME)

This review is from: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Hardcover)

If you’ve wondered what’s behind Southwest Airlines’ uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren’t just given lip service — they’re a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn’t feel like yet another marketing book. We think this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

4.0 out of 5 stars A bit repetitive, but well worth a read, 12 Jun 2005

By	ashpotter "ashpotter" - See all my reviews

This review is from: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (Hardcover)

This book contains a detailed account of the reasons behind the success of Southwest Airlines and how it manages to consistently out-perform it's competitors. Much of the content prompts you assess the way you work and most readers should be able to get at least a couple of ideas from the book on how to improve their own workplace.

The only issue I have is that I found the writing style a bit hard going for the first two thirds of the book, mainly due to numerous repetition of previous quotes and going over old ground over and again. However it was well worth the pain for the last third which was more to the point and much easier to read.

I would recommend this book to anyone in a business with more than a few employees.

Comment Comment | Permalink | Was this review helpful to you? Yes No (Report this)

Share your thoughts with other customers: Create your own review

› See all 3 customer reviews...

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jqOnDisplayBlock { display: none; } .jqOnDisplayInline { display: none; } .jqOnVisibility { visibility: hidden; } .jqOnDisplayNoneBlock { display: block; } .jqOnDisplayNoneInline { display: inline; }