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The Southwest Airlines Way (Playaway Adult Nonfiction) [Preloaded Digital Audio Player]

4.4 out of 5 stars  See all reviews (8 customer reviews)

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Product details

  • Preloaded Digital Audio Player
  • Language: English
  • ISBN-10: 1617077739
  • ISBN-13: 978-1617077739
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (8 customer reviews)

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First Sentence
SOUTHWEST AIRLINES HAS been profitable every year for 31 years-an unsurpassed record in the highly turbulent, frequently unprofitable, airline industry. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

4.4 out of 5 stars
4.4 out of 5 stars
Most Helpful Customer Reviews
4 of 4 people found the following review helpful
5.0 out of 5 stars Packed With Knowledge! 11 Jun 2004
By Rolf Dobelli TOP 500 REVIEWER
Format:Hardcover
If you've wondered what's behind Southwest Airlines' uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren't just given lip service - they're a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn't feel like yet another marketing book. We think this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Packed with Knowledge! 15 Oct 2003
By Rolf Dobelli TOP 500 REVIEWER
Format:Hardcover
If you’ve wondered what’s behind Southwest Airlines’ uncommon success, wonder no more. Author Jody Hoffer Gittell lays it all out in The Southwest Airlines Way. Gittel, a university professor, explains that at Southwest Airlines, relationship building and collaboration aren’t just given lip service — they’re a condition of employment. This is an excellent case study of the airline and its competitors, wherein Gittell reveals the characteristics that make Southwest shine, traits other airlines have tried hard to emulate. She makes a compelling case for the power of relationships inside, outside and at all levels of the corporate hierarchy. Meticulously researched and offering abundant industry testimonials, this corporate exploration doesn’t feel like yet another marketing book. We think this excellent exposition is just the ticket for corporate leaders who want to know not just how Southwest did it, but how they can do it too.
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4.0 out of 5 stars A bit repetitive, but well worth a read 12 Jun 2005
Format:Hardcover
This book contains a detailed account of the reasons behind the success of Southwest Airlines and how it manages to consistently out-perform it's competitors. Much of the content prompts you assess the way you work and most readers should be able to get at least a couple of ideas from the book on how to improve their own workplace.
The only issue I have is that I found the writing style a bit hard going for the first two thirds of the book, mainly due to numerous repetition of previous quotes and going over old ground over and again. However it was well worth the pain for the last third which was more to the point and much easier to read.
I would recommend this book to anyone in a business with more than a few employees.
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3.0 out of 5 stars Content good but disc quality poor 11 Nov 2013
By Ted
Format:Audio CD|Verified Purchase
The content was good but three different CD players struggled to handle the discs, every time, you had to start from the beginning of the disc, rather than going to the track you left off listening at.
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