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"Most studies of decision-making treat humans like rats in a laboratory. But Dr. Klein, a cognitive psychologist, spent a decade watching fire commanders, fighter pilots, paramedics, and others making split-second decisions on the job, and this book is a clear and engaging account of his findings." Thomas Petzinger, Jr. The Wall Street Journal
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Anyone who watches the television news has seen images of firefighters rescuing people from burning buildings and paramedics treating bombing victims. How do these individuals make the split-second decisions that save lives? Most studies of decision making, based on artificial tasks assigned in laboratory settings, view people as biased and unskilled. Gary Klein is one of the developers of the naturalistic decision making approach, which views people as inherently skilled and experienced. It documents human strengths and capabilities that so far have been downplayed or ignored.Since 1985, Klein has conducted fieldwork to find out how people tackle challenges in difficult, nonroutine situations. Sources of Power is based on observations of humans acting under such real-life constraints as time pressure, high stakes, personal responsibility, and shifting conditions. The professionals studied include firefighters, critical care nurses, pilots, nuclear power plant operators, battle planners, and chess masters. Each chapter builds on key incidents and examples to make the description of the methodology and phenomena more vivid. In addition to providing information that can be used by professionals in management, psychology, engineering, and other fields, the book presents an overview of the research approach of naturalistic decision making and expands our knowledge of the strengths people bring to difficult tasks.
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First Sentence
During the past twenty-five years, the field of decision making has concentrated on showing the limitations of decision makers-that is, that they are not very rational or competent. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
During the past twenty-five years, the field of decision making has concentrated on showing the limitations of decision makers-that is, that they are not very rational or competent. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
8 of 8 people found the following review helpful:
5.0 out of 5 stars
Studies of expert decision making and when it goes wrong,
By
This review is from: Sources of Power: How People Make Decisions (Paperback)
A rather grandiose title, but I think the subtitle is more apt for what this book explains. This book looks at a wide variety of case studies from how tank commanders operate in combat situations to how expert fire fighters are effective. The book explores how experts learn and adapt to situations quicker than novices, the effect of pressure on people’s ability to make decisions and how they go about making those decisions, the best methods for learning and conveying knowledge and minimum information people need to effectively carry out orders.
8 of 8 people found the following review helpful:
5.0 out of 5 stars
A very readable book that talks to the reader,
By A Customer
This review is from: Sources of Power: How People Make Decisions (Paperback)
Although I am not a professional in this area, I have had many experiences that required me to learn how people make decisions. This book goes a long way toward explaining these processes and provides plenty of examples to learn from. Not only does Gary Klein present his results, he covers how the data were obtained, its analysis, his assumptions, and how the conclusions were reached. It provides great insight into one's own thinking and decision making process. I was truly amazed at how readable this book was and how thoroughly real life examples were analyzed. I would recommend it to anyone in any field.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Required reading for anyone interested in studying decisions,
By A Customer
This review is from: Sources of Power: How People Make Decisions (Hardcover)
Gary Klein is something of a guru in the decision making research field but with this book, he makes his ideas available to a broader audience. My research is in the emergency decisions Fire Officers have to make and I have found operational command trainers find this book more useful than any other available at the moment. At the same time the interested observer will find the examples fascinating.
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