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DO NOT BUY FROM EU DIGITAL!!!!
on 20 November 2015
DO NOT BUY FROM EU DIGITAL!!!! IF IT STOPS WORKING AFTER 3 MONTHS (OR NEVER STARTED WORKING - BUT YOU ONLY REALISE IT'S FAULTY AFTER 3 MONTHS OF TRYING TO MAKE IT WORK) THEY WILL REFUSE TO REPLACE OR REFUND DESPITE BEING IN WARRANTY!!!!! YOU WILL BE LEFT WITH A FAULTY PRODUCT WITH NO-ONE ACCEPTING RESPONSIBILITY FOR THE WARRANTY!!!
I bought this for my wife earlier in the year but have never managed to get it to work despite trying all the different measures advised by Sony. After eventually admitting defeat and deciding it must be faulty I contacted EU Digital for a replacement/refund and they told me that, as it was over a month since I purchased it, they would not accept responsibility (despite it being well within the 1 yr warranty period) and advised me to make contact with Sony. Sony advised me that, as it was an "in-warranty exchange" EU Digital were obliged to replace it and advised me to ask EU Digital to contact them directly if they still refused. I fed this back to EU Digital and they still refused to accept responsibility and they keep responding with the same message that they do not accept responsibility for the product after 90 days. Sony have repeatedly insisted that EU Digitalare responsible for the full warranty period.
I WOULD THEREFORE STRONGLY RECOMMEND AGAINST PURCHASING THIS PRODUCT FROM EU DIGITAL