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Smashing UX Design: Foundations for Designing Online User Experiences (Smashing Magazine Book Series) [Paperback]

Jesmond Allen , James Chudley
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Table of Contents

PART I: UX PROCESSES AND PROJECTS 1 Chapter 1: Understanding the User–Centered Design Process 3 Chapter 2: Planning UX Projects 23 PART II: UX RESEARCH AND EVALUATION TOOLS AND TECHNIQUES 47 Chapter 3: Planning and Conducting Effective Stakeholder Interviews 49 Chapter 4: Organizing and Running a Successful Requirements Workshop 59 Chapter 5: Planning, Conducting, and Analyzing a Usability Test 73 Chapter 6: Gaining Useful Insights from Competitor Benchmarking 97 Chapter 7: Conducting Effective Contextual Research 105 Chapter 8: Using Analytics to Uncover Interesting User Behavior 113 Chapter 9: Designing, Launching, and Analyzing a Successful Survey 129 Chapter 10: Conducting a Useful Expert Review 143 PART III: UX DESIGN TOOLS AND TECHNIQUES 155 Chapter 11: Planning and Running Successful Ideation Workshops 157 Chapter 12: Creating Task Models and User Journeys That Convey Real User Behavior 173 Chapter 13: Creating Customer Experience Maps to Help Visualize the User Experience 189 Chapter 14: Creating Useful Persona Profiles 199 Chapter 15: Designing Usable Information Architectures 211 Chapter 16: Using Sketching to Generate and Communicate Ideas 237 Chapter 17: Designing Great Wireframes 247 Chapter 18: Using Prototypes to Bring Your Ideas to Life 263 PART IV: UX COMPONENTS DECONSTRUCTED 275 Chapter 19: Navigation UX Deconstructed 277 Chapter 20: Homepage UX Deconstructed 287 Chapter 21: Category Page UX Deconstructed 297 Chapter 22: Search UX Deconstructed 303 Chapter 23: Product Page UX Deconstructed 313 Chapter 24: Shopping Cart and Checkout UX Deconstructed 323 Chapter 25: Article and Content Page UX Deconstructed 335 Chapter 26: Photo UX Deconstructed 341 Chapter 27: Help and FAQ UX Deconstructed 349 Chapter 28: Forms UX Deconstructed 355 Chapter 29: Tables, Charts, and Data UX Deconstructed 365 Chapter 30: Great Client UX Deconstructed 371 Chapter 31: Designing for Behavioral Change 377 Chapter 32: Designing for Internationalization 385 Chapter 33: Designing for Mobile 395 Index 407

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