Have one to sell? Sell yours here

Search inside another edition of this book

Tell the Publisher!
I�d like to read this book on Kindle

Don't have a Kindle? Get your Kindle here, or download a FREE Kindle Reading App.

Smart Retail: How to Turn Your Store into a Sales Phenomenon [Paperback]

Richard Hammond (Author)

4.9 out of 5 stars See all reviews (17 customer reviews)

Available from these sellers.

	Amazon Price	New from	Used from
Paperback	--	--	--
Show # more paperbacks
Show fewer paperbacks

Amazon.co.uk Trade-In Store
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Visit the Amazon.co.uk Trade-In Store for more details.

› See more product promotions

There is a newer edition of this item:

Smart Retail: Practical Winning Ideas and Strategies from the Most Successful Retailers in the World 4.5 out of 5 stars (4)
�9.54

In stock.

Customers Who Bought This Item Also Bought

Smart Retail: Practical Winning Ideas and Stra... by Richard Hammond
4.5 out of 5 stars (4)

�9.54
Why We Buy: The Science of Shopping by Paco Underhill
4.4 out of 5 stars (9)

�8.85
Retail Business Kit For Dummies (For Dummies (Lifes... by Rick Segel
4.5 out of 5 stars (4)

�15.17
Inside the Mind of the Shopper: The Scienc... by Herb Sorensen Ph.D.
5.0 out of 5 stars (2)

�14.70
Start and Run a Gift Shop: What You Need to Do to Tu... by Val Clark
5.0 out of 5 stars (2)

�8.83
People Don't Buy What You Sell by Martin Butler
4.8 out of 5 stars (4)

�11.21

Product details

Paperback: 176 pages
Publisher: Prentice Hall; 1 edition (11 Sep 2003)
Language English
ISBN-10: 0273675214
ISBN-13: 978-0273675211
Product Dimensions: 23.2 x 15.4 x 1.6 cm

Average Customer Review: 4.9 out of 5 stars See all reviews (17 customer reviews)

Amazon Bestsellers Rank: 347,488 in Books (See Top 100 in Books)
- #88 in Books > Business, Finance & Law > Small Business & Entrepreneurship > Sales & Marketing

Would you like to update product info or give feedback on images?

See Complete Table of Contents

More About the Author

Discover books, learn about writers, and more.

› Visit Amazon's Richard Hammond Page

Product Description

Review

"A really practical and helpful guide, essential reading for anyone involved in retailing." Charles Dunstone, CEO, The Carphone Warehouse

"This book is full of practical good things to make running stores that bit easier to get right." Julian Richer, Chairman and Founder, Richer Sounds

"A wonderful insight into the world of retailing. A fun and inspiring read, particularly for those close to retail." Vittorio Radice, Executive Director, Marks and Spencer (former Chief Executive, Selfridges)

"A book about doing it." Allan Leighton, Chairman, Royal Mail (former CEO, ASDA).

"Very much to the point and a great practical guide to retailing." John Thornton, Chairman of Thorntons

®€˜I thoroughly enjoyed every minute of it.®€™
Simon Stephens, District Manager, Sunglass Hut

®€˜This is a great book which delivers sensible pragmatic advice applicable to all retail sectors at all levels®€™
James Heneage, Managing Director and Founder, Ottakars plc

Umesh Vadodaria, Store Manager, PC World

This is how it's done.

See all Product Description

Inside This Book (Learn More)
Browse and search another edition of this book.

Suggested Tags from Similar Products

(What's this?)

Be the first one to add a relevant tag (keyword that's strongly related to this product)

retail(14)

merchandising(10)

high street(8)

retailing(7)

shops(4)

shopping(4)

Sell a Digital Version of This Book in the Kindle Store

If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store. Learn more

What Other Items Do Customers Buy After Viewing This Item?

Smart Retail: Practical Winning Ideas and Strategies from the Most Successful Retailers in the World by Richard Hammond Paperback
4.5 out of 5 stars (4)

�9.54

Why We Buy: The Science of Shopping by Paco Underhill Paperback
4.4 out of 5 stars (9)

�8.85

Retail Business Kit For Dummies (For Dummies (Lifestyles Paperback)) by Rick Segel Paperback
4.5 out of 5 stars (4)

�15.17

Start and Run a Gift Shop: What You Need to Do to Turn Your Idea into Reality (Small Business Start Ups) (How to Books: Small Business Start-Ups) by Val Clark Paperback
5.0 out of 5 stars (2)

�8.83

› Explore similar items

Customer Reviews

17 Reviews

5 star:		(15)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(0)

Average Customer Review

4.9 out of 5 stars (17 customer reviews)

Share your thoughts with other customers:

Create your own review

Most Helpful Customer Reviews

25 of 25 people found the following review helpful:

5.0 out of 5 stars Great tips and ideas to transform your business., 5 Feb 2004

D. Toney "Luton Sixth Form Book Club" (LUTON, BEDFORDSHIRE United Kingdom) - See all my reviews
(REAL NAME)

This review is from: Smart Retail: How to Turn Your Store into a Sales Phenomenon (Paperback)

I have just read 'Smart Retail' and think it is brilliant. It is a very practical book on how to maximise your sales as well as how to motivate your staff.

As a Business Teacher I have used this book alot in my A level Business and AVCE Retail teaching. It is full of good examples and cases studies which help distill good practice. I was particularly impressed with the the section on how to bring 'fun' into your job descriptions - sounds a contradiction in terms know. How fun is your job description? The book described how re-writing job descriptions motivated saturday workers and turned them into an enthusiastic and successful sales team.

So go on, clip on the button and get a copy now. You wont regret it.

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

17 of 17 people found the following review helpful:

5.0 out of 5 stars Essential reading for retailers, 1 Aug 2004

R Jones (London, UK) - See all my reviews

This review is from: Smart Retail: How to Turn Your Store into a Sales Phenomenon (Paperback)

"Read Richard Hammond's book last March and thought at the time: 'Why couldn't I have read this when I entered the industry?' The book really should be positioned as essential reading for anybody entering, or even trying to sell to, the retail industry."

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

40 of 41 people found the following review helpful:

5.0 out of 5 stars For team members and managers in any job, anywhere.., 7 Mar 2006

Georgette Ruth Hayter (Mallorca, Balearic Isles Spain) - See all my reviews

This review is from: Smart Retail: How to Turn Your Store into a Sales Phenomenon (Paperback)

I purchased this book after being offered a managerial role in retail. Knowing little about the industry, I was looking for a book that could tell me everything... from shop floor to staffing.

This book not only taught me all I needed to know but gave me confidence and passion to go ahead and be a great team member. I made notes all over it as by page 2 I knew I wasn´t going to be passing it on to anyone else!

Easy reference, interesting to read - I took it on holiday - excellent section on people management and lots of information and advice that would apply to most office jobs, work teams and managers everywhere, not just in the retail industry. Also written by a normal guy who has had a long and successful career in retail, not a stuffy professor with a PhD. Thoroughly recommended.

Help other customers find the most helpful reviews

Was this review helpful to you? Yes No

Report abuse | Permalink

Comment Comment

Share your thoughts with other customers: Create your own review

› See all 17 customer reviews on Amazon.co.uk

Would you like to see more reviews about this item?

› Go to Amazon U.S. to see both reviews 4.5 out of 5 stars

Were these reviews helpful? Let us know

Most Recent Customer Reviews

4.0 out of 5 stars Readable and Inspiring
This book is full of ideas, tips and case studies written in an easy to read style from someone full of experience at making it happen. Read more

Published 2 months ago by Goochie

5.0 out of 5 stars Excellent Book
This is the best book i have bought so far on retail and a "must read" for retail management. It basically gives practical tips on how to get the most from your staff which... Read more

Published 10 months ago by Mrs. A. Still

4.0 out of 5 stars an easy read
I bought this book for my daughter as she has recently gone into retail management with little experience. Read more

Published 18 months ago by Groovy Grandma

5.0 out of 5 stars essentail book for retailers
An excellent book, I would highly recommend as an essentail read for anyone serious about improving their store or improving their retail skills. Read more

Published on 13 Aug 2009 by Chris Beards

5.0 out of 5 stars Successfully addresses a broad range of reader profiles
You may be an assistant store manager, a visual merchandiser, a senior operations executive or a small shop owner... Read more

Published on 4 May 2009 by Uluhan Kumru

5.0 out of 5 stars Very useful...
Useful and practical advice by a man who knows his business inside out. Well written and a pleasure to read, I would recommend this book to anyone interested in retailing.

Published on 3 Nov 2008 by Molehill

5.0 out of 5 stars brilliant brilliant brilliant
If you can only afford one book to help you with your retail business - GET THIS ONE!
I have used it as a basis for training days with my staff and these have been amongst... Read more

Published on 19 Jun 2008 by Julie Peel

5.0 out of 5 stars very interesting reading
My girlfriend and I have opened up a clothes store recently and are working hard to let it survive the first few difficult years. Read more

Published on 12 July 2007 by Stany Vanden Eycken

5.0 out of 5 stars If you're in a hurry, this is for you!
I bought this just as we were opening our first shop. It's quick to read, makes sense and is easy to remember. Read more

Published on 22 Dec 2005 by pskarrott

5.0 out of 5 stars Smart Retail Review
I read this book on the recommendation of a friend who had just opened a shop called The Nice Cream Company in Shrewsbury, she read it, found it essential reading for a new... Read more

Published on 15 Jun 2005 by Paul Wright

› See all 17 customer reviews on Amazon.co.uk

.jsOffDisplayBlock { display: block; } .jsOffDisplayInline { display: inline; } .jsOffVisibility { visibility: visible; } .jsOnDisplayBlock { display: none; } .jsOnDisplayNoneBlock { display: block; } .jsOnDisplayNoneInline { display: inline; } .jsOnDisplayInline { display: none; } .jsOnVisibility { visibility: hidden; } .jqOnDisplayBlock { display: none; } .jqOnDisplayInline { display: none; } .jqOnVisibility { visibility: hidden; } .jqOnDisplayNoneBlock { display: block; } .jqOnDisplayNoneInline { display: inline; }