Both of Allan Goodman's books, BASIC SKILLS FOR THE NEW MEDIATOR and BASIC SKILLS FOR THE NEW ARBITRATOR, deserve to be read and re-read by every ADR professional and every advisor to parties in dispute before he or she enters the session. As a practicing mediator, arbitrator and ADR trainer, I know I do, and it gives me the presence to relax and "enjoy" the session, because I know I will be giving the best process skills of ADR to the parties and their representatives.
Concise, readily assimilated answers to some of the most perplexing problems faced by ADR neutrals are presented at each stage of the mediation and arbitration process. I would further recommend the appropriate book be given to the disputing parties to assist them in knowledgeable decision-making and a successful resolution.