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Product Description
Product Description
A fully revised and extended version of the best selling 'Quality 75', the book includes a full range of Six Sigma tools and philosophy. It is a unique compilation of tools and concepts from Six Sigma, Traditional Quality Management (including notes on the 'Gurus'), Service Quality, and relevant Lean manufacturing. The book is aimed at practising managers from Service and Manufacturing, Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean. MBA students and final year undergraduates will find the book an invaluable quick reference to quality, operations, customer relationships and improvement.
About the Author
John Bicheno is Director of the MSc in Lean Operations at Cardiff Business School. He is also the author of the bestselling 'The New Lean toolbox'. Phil Catherwood was the Six Sigma director for the Welsh Development Corporation.
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Most Helpful Customer Reviews
5.0 out of 5 stars
Useful and well written,
This review is from: Six Sigma and the Quality Toolbox: For Service and Manufacturing (Paperback)
The book is very well structured and clearly written. It is very useful reference source and manual for students, lecturers, professionals, experts and non-experts in Quality Management and Engineering. The illustrations could be presented in better quality but this comment does not lower my very high rating for the book.
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