Simply put, EA Games are a disgrace.
The game is a disaster, full of constant errors caused by server issues. Without any sort of offline option the game is stuck because WHEN the servers go down its nothing but a paperweight. EA have been voted one of the worst companies in the world, and you can see why, their desire to stop any sort of secondhand market be have 'always-on-DRM' has caused another huge failure.
Further to this, each city's size is nowhere near as big as in previous version, meaning you don't have space to build half the buildings you want to. Plus, though each city in your region can interact, only the city that your playing in continues to evolve which means the interaction is fairly pointless. And, to cap it all off, your game is saved online! Which means that if a server error occurs, you will lose all your progress.
This is barely a game at all! If you've ordered it, I recommend cancelling it.