Not sure if I received a faulty batch, but I tried to use the air compressor today and it does not work. When I switch on the air compressor, a loud motor starts up but no air comes out of the tube. On closer inspection, the motor starts up, but the connection seems to be loose. When I wiggle the pipe, then air starts to come out but not very strong. And this method causes sparks to come out of the motor and a different sound, like there is something scraping the motor.
I reported this to Silverline (just a week after 30 days since I bought it) and they said it is covered under a 3 year warranty, but I have to pay for carriage costs. For the carriage cost, I might as well buy a tyre air compressor! See email I received below from Silverline. I find this very poor, as most people will also not check the air compressor until they need it, as I bought this primarily for the jump starter. I hope Amazon will step in, as this is very poor for a product to fail just after one month, especially for something you might not use until you need it! In cases like these, it puts you off buying from the internet. Even ebay shops gives better returns service!
Thank you for submitting your 'Guarantee Claim Form'. These are the details we have of your claim:
We now need to inspect the product and there are some simple, but important points to follow before you dispatch it to us:
1. Completely drain all fluids such as fuel, oil and water.
2. Return all accessories, such as batteries, chargers, and hoses.
3. Package the product securely and safely as we cannot be responsible for any loss or damage during transit to us. We do not refund carriage
4. Print this page, attach your Extended Guarantee Certificate and Sales Receipt to it and place it inside your package with the product.
5. We are unable to accept personal deliveries of products to our Head Office.
Please complete all of these points - Your claim cannot proceed if they are not all met.
Once we have received and inspected your claim, we will contact you by email.
Thank you.
Silverline Tools Service Centre.