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Shocked, Appalled, and Dismayed: How to Write Letters o Complaint That Get Results Paperback – 1 Dec 1998


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Product details

  • Paperback: 333 pages
  • Publisher: Vintage Books (1 Dec. 1998)
  • Language: English
  • ISBN-10: 0375701206
  • ISBN-13: 978-0375701207
  • Product Dimensions: 13.6 x 2 x 20.3 cm
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (29 customer reviews)
  • Amazon Bestsellers Rank: 642,506 in Books (See Top 100 in Books)

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Product Description

From the Author

Don't be a victim in the battle for consumer rights!
Promise yourself that you will no longer put up with inferior goods and services. My book empowers consumers to become more assertive, to make your voice heard, and to receive compensation and/or apologies. Stop the mind-set that no one listens to or responds to your problem - they do. Additionally, you'll also take pride that by writing victorious letters of complaint for what is a legitimate and just claim, you're not only taking a stand for yourself but also one for consumers everywhere. If we believe in ourselves and in our cause, Shocked, Appalled, and Dismayed! is the perfect tool to help consumers move mountains.

Chock-full of helpful and little-known advice, Shocked, Appalled, and Dismayed! includes a massive appendices that's worth its weight in gold and filled with the names and addresses of the "Head Honchos," phone numbers, e-mail, etc. of corporations, consumer advocacy groups, state and federal regulators, and many more to help you in your fight for satisfaction and restitution.

Drawing upon my successful experience over the years as a pen-for-hire and on the advice of CEOs, attorneys, and even empowered clients, this book is the perfect reference for anyone who has ever made (or will make) an unsatisfactory purchase or paid for a service that simply doesn't make the grade. Real-life letters are included as well as practical and readable tips to make your complaint letters - and your life - much more successful.

So take out your own "poison pen" to reach out and scold someone. After reading my book, you will become a savvy consumer and never again be placed in the position of feeling "SHOCKED, APPALLED, AND DISMAYED!"


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Customer Reviews

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By A Customer on 20 Feb. 1999
Format: Paperback
I only wish Phillips had written her book years earlier before I wasted so much time and energy on letters that DIDN'T work. Her first hint - to calm down - (I didn't)is only the start of so much superlative advice to achieve consumers' desired results.
While this book is full of funny anecdotes and language, the really important information is how to protect ourselves from shoddy products and services and then, if we fail to follow this advice, how to write a great complaint letter (and in many instances all we have to do is follow her sample letters).
The appendices tell who to write and to whom to send copies - everyone from attorneys general to consumer advocates to the federal government and everyone in between. As far as I'm concerned, this section is well worth the price all by itself.
Phillips means business and it's obvious that companies take her seriously. By reading her book and doing as she advocates, they will take us all seriously as well.
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1 of 1 people found the following review helpful By A Customer on 6 April 1999
Format: Paperback
I've been dealing with a "reputable" contractor for three months who has procrastinated the whole time. With my kitchen unusable and his excuses for non-completion on time, I finally got "shocked, appalled, and dismayed" enough to write a strong letter. I followed Phillips' expert advice and sent copies to everyone she suggests. The upshot of my complaint letter? The attorney general and my county's consumer protection office, among others, has warned him he has one month to complete the job per my satisfaction (and the contract)or else!
Thanks, Ellen Phillips. Your book is my bible from now on.
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1 of 1 people found the following review helpful By A Customer on 1 April 1999
Format: Paperback
Ever bought an item that just doesn't work? How about paying for a service and you ask yourself, "Where IS the service"? Shocked, Appalled, and Dismayed! is the book with all the answers.
Whether the cost is expensive or cheap, no matter how large or small the company, Phillips offers advice and letters for every complaint occasion. I've been a letter-writer for years and thought I was good; she puts me to shame!
You're never too old or too smart to learn new tricks, and this old dog is learning from the best, thanks to Phillips and her book.
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1 of 1 people found the following review helpful By A Customer on 30 Sept. 1999
Format: Paperback
This book is a wonderful guide on how to complain effectively. It includes letters that can be used to steer you in the right direction. It is of limited use to consumers not living in the USA, since it includes the names and address for organisations there. It's a shame there's nothing similar (I know of) for the UK.
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Format: Paperback
It never fails to amaze me that people just walk away from problems without trying to solve them. Well, walk away no more. Phillips is a master at clearly showing just how consumers can get results by writing complaint letters about products and services.
It doesn't matter if you're too busy or can't find the right words for complaint correspondence. She takes care of both. Your time is quick and the words are there for you--no matter the situation. She proves that big business does listen to us and that most want to make amends.
No more excuses--unless you just don't care that you throw your money away. Otherwise, Shocked, Appalled, and Dismayed! is the best book you'll ever buy.
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Format: Paperback
This is a first as researching and preparation of a consumer complaint. It is well written, has the necessary direction for planning, researching the problem that so many people overlook in their anger and/or frustration.
Phillips provides an easy guide to writing appropriate letters once the problem is recognized and the research has been done.
She also shows the importance of reaching high up in the heiarchy and the proper use of carbon copies.
This book should be required reading for every one who has purchased goods and services.
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By A Customer on 20 April 1999
Format: Paperback
I went from an apologetic "please sir" writer to a powerful complainer with the help of Phillips' book. My crummy hot water heater had been on the blink for weeks, but all I got was the runaround.
By the time I finished my new letter a'la Phillips and copied 9 agencies found in her appendix, I knew I would be successful this time. I was right. I received a letter from the owner of the business, my heater was fixed, and I got $100 in good-faith compensation (I didn't even ask for that!)
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By A Customer on 13 April 1999
Format: Paperback
My family and friends think I'm a good complaint writer. I thought so too until I read Phillips's book. She shows me up to an unfair advantage (which is why she's the author and I'm the reader, I guess!).
The best section to me is the appendix. Phillips details every person and agency imaginable to receive copies of complaint letters. As she states, "No one likes to be held up to the scrutiny of his or her peers" and she's correct. This is a lesson I'll remember for my future gripes.
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