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Product Description
Product Description
How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations.
Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers:
- Who to write to, what to say, what to ask for
- The names and addresses of over 600 major companies
- How to draft personal petitions covering everything from tenant-landlord disputes to workman's compensation
- Suggestions on what steps to take to avoid litigation
- Consumer Smarts for automobile buyers
- How to protect yourself from fraudulent business solicitations
- Navigating the courts to ensure the well-being of your family and children
- Help in getting proper coverage from your HMO
- And--because sometimes the world is on your side--how to write the perfect thank- you note.
Delightfully readable, easy to use, and filled with the addresses of hundreds of corporate customer relations offices and state and federal agencies, Shocked, Appalled, and Dismayed! is an essential resource for anyone who wants to reach out and scold somebody.
From the Author
Don't be a victim in the battle for consumer rights!
Promise yourself that you will no longer put up with inferior goods and services. My book empowers consumers to become more assertive, to make your voice heard, and to receive compensation and/or apologies. Stop the mind-set that no one listens to or responds to your problem - they do. Additionally, you'll also take pride that by writing victorious letters of complaint for what is a legitimate and just claim, you're not only taking a stand for yourself but also one for consumers everywhere. If we believe in ourselves and in our cause, Shocked, Appalled, and Dismayed! is the perfect tool to help consumers move mountains.
Promise yourself that you will no longer put up with inferior goods and services. My book empowers consumers to become more assertive, to make your voice heard, and to receive compensation and/or apologies. Stop the mind-set that no one listens to or responds to your problem - they do. Additionally, you'll also take pride that by writing victorious letters of complaint for what is a legitimate and just claim, you're not only taking a stand for yourself but also one for consumers everywhere. If we believe in ourselves and in our cause, Shocked, Appalled, and Dismayed! is the perfect tool to help consumers move mountains.
Chock-full of helpful and little-known advice, Shocked, Appalled, and Dismayed! includes a massive appendices that's worth its weight in gold and filled with the names and addresses of the "Head Honchos," phone numbers, e-mail, etc. of corporations, consumer advocacy groups, state and federal regulators, and many more to help you in your fight for satisfaction and restitution.
Drawing upon my successful experience over the years as a pen-for-hire and on the advice of CEOs, attorneys, and even empowered clients, this book is the perfect reference for anyone who has ever made (or will make) an unsatisfactory purchase or paid for a service that simply doesn't make the grade. Real-life letters are included as well as practical and readable tips to make your complaint letters - and your life - much more successful.
So take out your own "poison pen" to reach out and scold someone. After reading my book, you will become a savvy consumer and never again be placed in the position of feeling "SHOCKED, APPALLED, AND DISMAYED!"
Inside This Book
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First Sentence
What do you do when you have a problem with a product, a service, or a company? Read the first page
Front Cover | Copyright | Table of Contents | Excerpt
What do you do when you have a problem with a product, a service, or a company? Read the first page
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Customer Reviews
Most Helpful Customer Reviews
1 of 1 people found the following review helpful
Format:Paperback
This book is a wonderful guide on how to complain effectively. It includes letters that can be used to steer you in the right direction. It is of limited use to consumers not living in the USA, since it includes the names and address for organisations there. It's a shame there's nothing similar (I know of) for the UK.
1 of 1 people found the following review helpful
Format:Paperback
I've been dealing with a "reputable" contractor for three months who has procrastinated the whole time. With my kitchen unusable and his excuses for non-completion on time, I finally got "shocked, appalled, and dismayed" enough to write a strong letter. I followed Phillips' expert advice and sent copies to everyone she suggests. The upshot of my complaint letter? The attorney general and my county's consumer protection office, among others, has warned him he has one month to complete the job per my satisfaction (and the contract)or else!
Thanks, Ellen Phillips. Your book is my bible from now on.
1 of 1 people found the following review helpful
Format:Paperback
Ever bought an item that just doesn't work? How about paying for a service and you ask yourself, "Where IS the service"? Shocked, Appalled, and Dismayed! is the book with all the answers.
Whether the cost is expensive or cheap, no matter how large or small the company, Phillips offers advice and letters for every complaint occasion. I've been a letter-writer for years and thought I was good; she puts me to shame!
You're never too old or too smart to learn new tricks, and this old dog is learning from the best, thanks to Phillips and her book.
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Most Recent Customer Reviews
This book helped me to help myself
I finally got fed up with crummy service from my lawn care "professionals". Phillips showed me the best way to complain to the owner. Read more
Published on 30 Aug 1999
The best ever!
Believe it or not, with the help of Phillips book I battled my broker and won. My letter was just like it should be and sending all those ccs resulted in an investigation by the... Read more
Published on 30 July 1999
Thank you Ellen Phillips
One of the chapters in this book is called "The Art of the Perfect Thank You" and it's only right that the author is thanked as well. Read more
Published on 8 July 1999
This book saved my life! Literally!
I needed help with an out-of-network HMO operation. The submission was denied, even though the physician was the best-qualified. Read more
Published on 17 Jun 1999
GREAT!
Great book! Great author! Great new computer I received this week because of great book and great author!
Published on 5 Jun 1999
Vitriol aside, the book is an excellent guide.
Complain!com REVIEW: My problem with this book is its attitude. Ellen Philips is an advocate of the "poison pen" approach to dealing with problems. Read more
Published on 29 May 1999
It's the Consumer's Bible
Even though I had some doubts that Phillips' letters and advice was all it was cut out to be, I wrote my first "professional" complaint letter following her guidelines. Read more
Published on 23 May 1999
I just got free money from an airline!
I've sat in airports many times waiting for take-off but sit because of overbooking. Phillips' wise words about Rule 240 make sure I sit no longer. Read more
Published on 2 May 1999
Such a helpful book!
Ellen Phillips helped me to write the perfect complaint letter to an airline that lost my luggage for three days and was then damaged. Read more
Published on 21 April 1999
I griped "WRITE"!
I went from an apologetic "please sir" writer to a powerful complainer with the help of Phillips' book. Read more
Published on 20 April 1999
Listmania!
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