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Service That Sells!: The Art of Profitable Hospitality [Paperback]

Phil Roberts
5.0 out of 5 stars  See all reviews (1 customer review)

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Product details

  • Paperback: 182 pages
  • Publisher: Pencom (Jan 1995)
  • Language: English
  • ISBN-10: 1879239000
  • ISBN-13: 978-1879239005
  • Product Dimensions: 21.1 x 13.5 x 1.3 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 369,297 in Books (See Top 100 in Books)

Inside This Book (Learn More)
First Sentence
The Forbes magazine cover said it all: It's Supposed To Be a Service Economy ... Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
4 of 9 people found the following review helpful
5.0 out of 5 stars Are your staff vending machines or sales people 14 Jun 2000
There is no need to write thousands of words about this book. If you employ fifty people, buy them one each. This book will open your mind ,and your staff. Since reading this book, my sales have increased by 25%....
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Most Helpful Customer Reviews on (beta) 5.0 out of 5 stars  11 reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars A MUST FOR ALL RESTAURANT MANAGERS 20 Dec 1999
By George Georghiou - Published on
Probably the best book ever written as far as running a restaurant goes. Very easy to read and fun.Worth its weight in gold, this is what companies pay consultants thousands of dollars for. Even after reading it several times, i still pick it up just to remind myself how simple it all is.
5 of 5 people found the following review helpful
5.0 out of 5 stars Great for any training program 20 Oct 1999
By A Customer - Published on
This book gives many examples how to train your servers to increase your profits by being sales people instead of order takes. The steps Jim Sullivan gives can be applied not only to the Food Service industry but to many other sales and service industries.
4 of 5 people found the following review helpful
5.0 out of 5 stars A great buy 27 May 2000
By S TORNAU - Published on
The best buy I have done since long time.. a hands on tool for hospitality and restaurant professionals.. Packed of tips, hints and the Truth.. I have started using some examples while still reading this book. I think a must for every manager and boss in this industry.. I learned a lot and opened my eyes again, remembered things forgotten and implemented tricks from the book.. this book is every cent worth spent.. And fun reading too.
1 of 1 people found the following review helpful
5.0 out of 5 stars A FIVE STARS TOOL 19 May 2002
By A. KIRIAKOPOULOS - Published on
This book it is exactly what it says it is. Easy tips that can help you to run your restaurant and improve the service you offer to your customers. It is more for the owner or the manager but it can be usefull to everybody who is working there even the barmen. I recomend it because of the easy language it uses and because it offers practical solutions to everyday problems.
5.0 out of 5 stars Great Book 17 Jan 2014
By DirtyDriver - Published on
Verified Purchase
Fast delivery. I love that. I couldn't wait to get it. Thanks guys for your prompt service. The book? Awesome. written in what 1991, I think. The lessons are very relevant today. Every retail, restaurant worker, telemarketer, or anyone who works with the public must read this book. If not for the business side, read it for the ethics in hospitality side. Every young person today might just learn something. BUY THIS BOOK!!!
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