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Service Operations Management (Financial Times) (Paperback)

by Robert Johnston (Author), Graham Clark (Author)

5.0 out of 5 stars See all reviews (1 customer review)

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Operations Management: AND Quantitative Analysis in Operations Management: Operations Management / Quantative Analysis in Operations Management by Prof Nigel Slack
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Product details

Paperback: 552 pages
Publisher: Financial Times/ Prentice Hall; 3 edition (22 May 2008)
Language English
ISBN-10: 1405847328
ISBN-13: 978-1405847322
Product Dimensions: 24.4 x 18.8 x 3 cm

Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)

Amazon.co.uk Sales Rank: 13,959 in Books (See Bestsellers in Books)
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#5 in Books > Business, Finance & Law > Management > Production & Quality Control

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Product Description

Written specifically to better serve the needs of students on services-orientated operations management courses.

The first European-originated book.

Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships.

Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality.

Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.

From the Author

This book has been used by senior managers within a wide range of service organisations to inform and structure their development and implementation of service strategies. It is written with senior managers in mind, but is very relevant to those on postgraduate management programmes as well as undergraduate core service operations management modules. The illustrations and case studies reflect the suthors' extensive experience in teaching, consultancy and research.

Graham Clark

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5 of 30 people found the following review helpful:

5.0 out of 5 stars Bought it for my wife!, 23 Jul 2004

By	"omar_omar" - See all my reviews

This review is from: Service Operations Management (Paperback)

My wife a university student wanted this book, I bought it and offered it to her, all I can say she kissed and huged me for weeks and kept saying thank you, usually she say thank you once or twice.
A proof on how useful she found it in her studies ;)

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