IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) by Jan Van Bon |
A Dictionary of IT Service Management: Version 1: Terms, Acronyms and Abbreviations by Ivor Evans |
by Stationery Office Books
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by Office of Government Commerce
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by Central Computer & Telecommunications Agency
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Product Description
Product Description
A pocket-sized reference book for anyone going for qualifications, or working in, IT service management. Complementing the complete "IT Infrastructure Library" (ITIL), it hammers home the message that IT services exist solely to support the business and its efficient and effective operation.
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