Service Led Design (Gower HR Transformation Series)
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Product Description
For many years now, both private and public sector organizations have been dealing with the challenges of how best to improve corporate performance. HR has not escaped this scrutiny. The very same businesses that have spent recent years cost cutting, restructuring and streamlining, are putting the pressure on the HR 'overhead' to prove that it is not just a cost centre but a function that provides added value through alignment to business needs and aspirations. The traditional, transaction-based HR service must, however, still be delivered. Understanding how to combine a renewed strategic focus with effective delivery of transactional and administrative services is the key to HR's next generation of service delivery models. The authors' work with HR functions include an established set of service design criteria and an approach that differentiates between a successful implementation and what can be a costly backward step that only serves to alienate the business. They show how any prospective HR transformation should consider five fundamental issues in the service design phase to align the HR approach to the business strategy. These issues are critical to ensuring a fit for purpose HR function that can measure and demonstrate the value it adds. The Human Resources function faces a continuing challenge to its role and purpose, in many organizations it has suffered from serious under-representation at strategic, board level. Yet, faced with the challenges of globalism, the need to innovate, manage knowledge, attract and retain the very best employees, organizations need an HR function that can lead from the front. The process of transforming the function is complex and rarely linear. It involves designing a function that can manage its generalist and specialist roles with equal skills. "The Gower HR Transformation Series" will help; it uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. The eight books in the series follow a standard format to make them easy to read and reference. Together, the titles create a definitive guide from one of the leading specialist HR transformation consultancies; an organization that has been involved in HR transformation for clients as diverse as Bombardier Transportation, Marks & Spencer, Barnardo's, Oxfam, Schroders, UnitedHealth Group, Nestle, BP, HM Prison Service, Transport for London and Vodafone.
About the Author
The authors are both founding partners at Orion Partners, a consultancy specialising in providing independent advice to organizations who wish to transform their Human Resources department. www.orion-partners.com
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Format:Paperback
The book steps you through the key steps from initial design through to implementation of the HR function. It provides a framework from which the purpose, size, structures and processes of the function can be evaluated + then goes on to look at factors important in implementation. The writing style is very accessible with good use of tables and models to emphasise key areas. Relevant to both in-house and consulting backgrounds.
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