Ordered 3 different parts with this, all arrived as ordered within 40 hours of click place order. Exactly what it said on the tin and neatly packaged. I enjoyed the note on the bottom of your invoice asking me to contact them if there were any problems and explaining they were only human. There were no problems, fantastic service. Could you please contact BT at your earliest convenience and advise them on customer service quality as you achieve what appears to be completely beyond them. Thanks guys, nice one