Secret Service: Licence to Thrill Your Customers
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Product Description
Product Description
Presents the tale of Agent Smith and his chosen mission to escape the State of Mediocrity and discover the Secret Service essential to live in Prosperity.
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
4.0 out of 5 stars
interesting,
By Saied "the glasgow book club" (glasgow) - See all my reviews
This review is from: Secret Service: Licence to Thrill Your Customers (Paperback)
I enjoyed this book but must admit at time it irritated me. If you are in service industry and have a passion to improve your own or your teams behaviour then this is a fantastic book to read. What it does really well is use a simple model to point out the pitfalls which lead to mediocre customer service. The style of the book is a little too simplistic and sometimes a little slow and I can imagine some readers getting irritated by what may come across patronising. I must admit I found it at times annoying but still thought it had some powerful messages. I do think it has influenced some of what I do at work which is not something you could say about every book.
5 of 6 people found the following review helpful:
5.0 out of 5 stars
THE ONE AND ONLY BOOK I WOULD HIGHLY RECOMMEND TO PROVIDE EXCELLENT CUSTOMER SERVICE CARE,
By
This review is from: Secret Service: Licence to Thrill Your Customers (Paperback)
Slick cover and like Bond 007 does not pull any punches when it comes to telling businesses on how to provide excellent customer service. This book is for anyone and everyone dealing with the public. While reading this beautifull written book I found that Colin had taken me on a journey of wonderful stories that are packed with valuable information and made me understand and value my customers the way I would like to be treated myself. This is one book that should be on everyones desk who deals with the public. This book provides the ultimate information on making your company the best in customer service care.
2 of 3 people found the following review helpful:
5.0 out of 5 stars
AN ORIGINAL & INNOVATIVE JOURNEY!,
By Tom England "Tom" (London) - See all my reviews
This review is from: Secret Service: Licence to Thrill Your Customers (Paperback)
What I found most intriguing about this book was how it read like a fictional story but was actually densely packed with good sense and mind-opening revelations. Would recommend it to anyone wanting to find the true secret to giving incredible service.
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