Purchased house of Emily 100% Hungarian duvet from factory2u who are a sister company of 4seasons direct. At first the duvet seemed fine but I have now had the duvet over a year and half of the duvet is just flat and cold. When I hold it up to the light there is hardly any filling at all and hardly even covers half of the individual stitched pockets. I paid a lot of money for this duvet approx £150 as it should last many years but I can't use the duvet. It was meant to be 13.5 tog but because of the filling the duvet is flat and cold.
I have filled out 2 contact forms and have had no contact from the company, there customer service is appalling. Never again would I purchase anything from them as I feel they are selling faulty goods with no quality, the items are just cheap made. They say they are honest and trustworthy but this is lie. Terrible company treating people like this.