A lot of the stuff detailed in this book would come as a shock for many part-time football supporters, and indeed, would probably sicken many others. However, for better or worse, touts are part of the game. Indeed, in Japan and Korea, they were the most effective way of getting the tickets from the office to the fans, and if the corruption at each rung if the FIFA ladder persists, touts will always have a veyr importtant role to play. With touts, we sometimes have to pay over the odds for tickets. Without touts, we might not get our hands on them at all.
Stories such as phone lines being jammed by unsrcupolous call centre employees who sell the working number to the touts would shock many people if they were more widely known. The story about the bootleggers sweatshop being next door to the geniune manufacturers' sweatshop is also alarming. The scope of the book is an interesting diversion from the plethora of hoolie books, in that it deals with general nutters on the fringe of the football travel scene, and also, of course, the football merchandising scene.
The book dovetails towards the end, as it deals with ticket distribution for the World Cup. Such major tournaments are great opportunities for the grafters, FIFA's chaotic ticketing system inevitably making it easy for the lads to operate. The moral line between the touts and the corrupt FIFA officials is very hard to draw cleanly, as Sugden offers the type of detail that can only leave the reader to ponder about the way football is being run in the 21st century.