I purchased this item three weeks ago and have given it a good work out. It is quiet and efficient and easy to use. The programs are easy to understand and remember, although the kitchen timer is not needed. It is easy to clean both inside and out and a real find I think. The only down side is that it sits deeply off the wall so it has a much larger footprint than its size.THe microwave defrost settings are a bit keen so I now cut them by 20%. The oven has only 1 fault,It cannot warm, get to temp and start cooking as 1 action so you have to keep going back to it. The grill is great too, but makes the top very hot and child could burn themselves.