Switched on my ES8000, wow! brilliant & beutifull for 20mins. Then a green line from top to bottom, oh no, anything bar that as I new there was a major pixel fault. It took some effort to unpack read all the instructions and set it up as i am 74. i really could not face repacking and returning it as it was a huge size. I looked up help, found a phone No. for Samsung, rang them, told them the fault and they said it could be repaired on site, they would order a nw part and be in touch ,they rang a week later and the engineers would come and repair it. My thoughts were how do you repair a line on the screen (55") perhaps a line eraser. They arrived with a brand new screen, brought there equipment (2 Men) one worked on 1 side the 2nd man on the other, all done and set up in less than 45 Mins. Well done Samsung, good service and a good job done. I love this TV.