Installed this last month and have had zero problems so far.
After installing, the firmware update took about 10 mins and so far I've had no blu rays fail to play. Have burned many discs and had zero failures, the lightscribe result also seems to be much better quality than my older DVD rewriter (also Samsung). Also regular DVDs played using the PowerDVD TrueTheater look fantastic and look as good as films broadcast on Sky HD
I was also going to buy PowerDVD 10 but now will not bother as the PowerDVD 8 supplied is the 6CH OEM version that has all features enabled (Dolby Digital, DTS, S/PDIF pass through, TrueTheater etc.).
My friend bought a LG blu ray drive recently and his bundled SW was the 2CH OEM version and he had to pay to upgrade to get his surround sound working (at a cost of [...])
Also included is Power2Go burning software and Labelling software.
If you did want to upgrade to PowerDVD 10 ultra 3D the link from the program itself let you upgrade for [...] (seems to detect it as PowerDVD 8 Ultra)
All in all this is an excellent drive and the software supplied makes it good value over the OEM version that is also available for a few pounds less.