I ordered this from Amazon, it was delivered and when I unwrapped it I found I was missing certain items I cotacted the driver to see if it was still on the van, he said it was not, so ring Amazon. I rang but the best they could do was to send out another tv in a weeks time. As I had just got rid of my old tv I was not very pleased, but then they suggested that I contact Samsung, I got a girl, the worst employee at Samsung, who said "If yoyu read your manual you will see we quote 28 days delivery" then hung up the phone. The manual had not been delivered! I called back and got a very helpfull chap who said he would send out the missing items, A instruction book, a mains lead, the remote control and batteries, a week later I was able to watch my TV! Five stars for the tele, but minus 5 for the bad service.